LSF is one of the largest human services organizations in the US, touching approximately 1 in every 50 Floridians per year and employing over 1,500 professionals with an annual budget of nearly $300 million. From 2010-2014 the organization experienced a tremendous amount of growth and change through its expansive services across the state of Florida. These services include: exceptional elderly and family services; life changing substance abuse and mental health programs; transformational… Show more LSF is one of the largest human services organizations in the US, touching approximately 1 in every 50 Floridians per year and employing over 1,500 professionals with an annual budget of nearly $300 million. From 2010-2014 the organization experienced a tremendous amount of growth and change through its expansive services across the state of Florida. These services include: exceptional elderly and family services; life changing substance abuse and mental health programs; transformational refugee and immigration assistance; and excellent children and educational programs.I was hired to work directly with CEO to develop a thorough strategic plan management approach, establish a long-term vision, develop 3-year strategic plans, implement a new organization-level decision making approach, and build project management capacity. Later added responsibility to run marketing and communications, development/fundraising, quality assurance and board affairs.During the summer of 2021 I was the Acting CEO during the current CEO’s three-month sabbatical. During that time I began the rollout of our new strategic plan that addressed social and justice issues; ensured effective annual budget process; managed and led quarterly Board meeting; and ensured agency resources were aligned to handle a significant program and PR crisis. Show less

Spotlight Performance is an Atlanta based technology and performance improvement firm. Our centerpiece product is a web-application—a robust coaching tool that lets your team use video to train, practice, and prepare for professional interactions."The easy way to use video to train, practice, and prepare for professional interactions." www.SpotlightPerformance.com

The Larsen Group provides consulting and coaching services primarily to small and mid-sized companies. The Larsen Group focuses on helping companies and individuals maximize their potential through proven methodologies and approaches. Our work includes strategic and business planning, decision making facilitation, individual coaching and advisory services, and related professional services.

As the COO of inBloom, Inc., a nonprofit organization that worked to make personalized learning a reality for every U.S. student, I helped to develop and drive the strategic plan throughout the organization. inBloom provided technology services that allowed states and public school districts to better integrate student data and learning applications to support sustainable, cost-effective personalized learning. inBloom was funded with initial philanthropic support from the Bill & Melinda Gates… Show more As the COO of inBloom, Inc., a nonprofit organization that worked to make personalized learning a reality for every U.S. student, I helped to develop and drive the strategic plan throughout the organization. inBloom provided technology services that allowed states and public school districts to better integrate student data and learning applications to support sustainable, cost-effective personalized learning. inBloom was funded with initial philanthropic support from the Bill & Melinda Gates Foundation and Carnegie Corporation of New York. Show less

I enjoyed the opportunity to build the global strategic planning process and team at Elavon. We tackled everything from developing global strategy to refining corporate reporting & annual plan processes. Working with the executive team, we put in place a process to develop & maintain strategic plans at the business unit and segment level.

A&M is a global professional services firm that delivers performance improvement, turnaround management and advisory services. While there, I was a client and engagement lead for strategy and operational improvement initiatives. Notable projects included: Strategic and Operational Transformation - I drove the reorganization of a $90m division of the NYC Public Schools to facilitate the devolution of funds to the school level; eliminated $3.6M from budget and transformed department from… Show more A&M is a global professional services firm that delivers performance improvement, turnaround management and advisory services. While there, I was a client and engagement lead for strategy and operational improvement initiatives. Notable projects included: Strategic and Operational Transformation - I drove the reorganization of a $90m division of the NYC Public Schools to facilitate the devolution of funds to the school level; eliminated $3.6M from budget and transformed department from compliance based to customer and product focused. Turnaround and Interim Management - I reversed two-year revenue decline as Interim VP of Marketing for a distance education entity. Successfully completed a lagging brand transition, hired key personnel, spurred the growth of social media activity, introduced segmentation and retention concepts, and significantly increased the linkage between Admissions Center and Marketing to improve enrollments. Show less

Managed implementation of customer relationship management solutions at private and public sector entities.

Internet start-up in the area of e-commerce - focused on building business-to-business online marketplaces. . Unibex was short for Universal Business Exchange. At Unibex, I developed and executed the direct marketing plan and campaigns. The plans included direct mail, telemarketing, conference presentations, online-community customization, public relations, and customer support requirements. This effort allowed Unibex to successfully launch the company’s first three on-line marketplaces.

Led project teams through development, implementation, and assessment of corporate customer retention and growth programs. Designed and implemented customer retention program in merger and post-merger environment - program helped boost customer retention during major facility consolidation by 6.5%.Led Consumer Bank’s customer loyalty assessment program (based on principles of Balanced Scorecard).