• Maintained and supported 20 local Council websites based on LAMP stack (Linux, Apache, MySQL, PHP) with Joomla! And WordPress frontends using HTML, CSS, JavaScript and PHP.• Tested and upgraded to Ubuntu 20 operating system and PHP 7.4 – 8 on servers.• Contributed 20+ pages to documentation. Noted update process, common errors and fixes.• Deployed updates to production. Set up cloud AWS EC2 instances and Elastic Beanstalk environments and connected to SQL databases.• Employed blue/green deployment approach to minimize downtime to < 2 minutes.• Communicated with client bi-weekly regarding tickets, timelines, risks and potential fixes.• Advised on incompatibility of Gantry 4 with PHP 8+ and Joomla 4 and need to swap to Gantry 5 prior to end of AWS and PHP security support.• Addressed 30+ issues in ticket system including upload difficulties, domain redirection, deployment, plugin capabilities and IP address access.• Responded to major security incident where database was overridden with “ransom” note. Investigated vulnerability and communicated with customer 2+ times daily.• Resolved security breach and took prevention measures. Reverted to previous database and secured with password, restricted security groups and reset passwords.

Assisted with the design and development of custom WordPress themes in PHP with mobile-first responsive design approach and adherence to accessibility standards. Made website and advertisement mockups in Figma and Adobe Illustrator. Maintained 10 corporate websites and micro-sites via Silverstripe CMS with MVC design pattern. Improved SEO rankings, made content updates, and monitored engagement statistics with Mailchimp. Made recommendations over 6 months on new CRM regarding UX design and user workflow.Technical support including installation, configuration and troubleshooting computer hardware operating systems and applications (Mac OS, Windows, Microsoft 365).Managed compliments and complaints including diagnosing and solving issues and quarterly reporting.Made recommendations over 6 months on new CRM regarding UX design and user workflow.