Residency Administrator; Director Of Language Services
Rome, Ga, Us
- Maintained residency program accreditation, PCMH certification, MSSP – Quality Measures and Performance Standards (Meaningful Use, PQRS, and CAHPS), residency recruitment, resident education and wellness.- Responsible for weekly analysis of all medical billing and coding reports. - Provided career development mentoring for managers and led workshops to train managers on how to be effective at career development with their own employees. - Led workshops for all systems including Greenway (EHR); Phytel Outreach, Insight, and Coordinate; Cerner; IDX and Compass; and New Innovations. - Assured resident records were compliant with JCAHO requirements and guided clerical staff in maintaining EHR records. - Participated with the Program Director / Assistant Program Director, residents/fellows & faculty in program evaluation, remediation of deficiencies & development of "best practices" improvements to ensure accreditation standards are met & maintained.- Managed dual allopathic / osteopathic residency program including all operational activities. - Responsible for hiring and management of all nursing and office staff personnel and hospital interpreters. - Worked with EMS & Community Paramedics to provide patient-centered medical services for indigent patients and high-utilizers of the ER- Organized residency program workload, monitored status of work in progress & kept the Program Director informed of activity priorities & deadlines. - Provided guidance on performance & productivity issues. - Provided management support to residency program personnel (faculty, residents & staff) by interpreting organizational & departmental policies, standards, operational procedures & guidelines.- Advised Program Director and assisted in responding to & resolving resident issues & program administrative problems. Used Lean Six Sigma methods including A3's, SIPOC methods, and DMAIC improvement cycles to identify and address problems.