Amelia Starr Email & Phone Number

Laguna Hills, CA

• Provided administrative support to all providers (prescribers/therapists) in all locations (Laguna Hills, Fullerton, and off-site) in regards to office management and provider-client support
• Assisted the clients with administrative tasks related to his/her care (including but not limited to: check-in/check-out, scheduling, medication questions, billing and insurance, special accommodations, letter and.
• Worked independently as appropriate, and as a team member with other Patient Care Coordinators (PCC's) and Office Managers
• Maintain competency with EHR and scheduling through Practice Fusion, billing through Kareo, insurance through Availity, and office organization and communication through Google Suite

Orange County, California Area

• Organized and coordinated administration duties and office procedures
• Created and maintained a pleasant work environment, ensuring high levels of organizational effectiveness, communication, and safety
• Ensured the smooth running of the office and helped to improve company procedures and day-to-day operations
• Supported Office Manager as needed on tasks such as preparing for new office locations, writing office procedures/manuals, working with new-hires, problem-solving workflow and processes, managing fellow Patient Care.

• Demonstrated initiative in completing assignments (creativity, problem solving, and collaboration)
• Applied design and research skills involving instrument selection, distribution methods, record keeping, dataset maintenance, test selection, analysis, summary, presentation, and reporting
• Coordinated with faculty, staff, and university administration to complete university and department projects
• Conducted research projects and ran statistical analyses on large datasets using QDA Data Miner, Statistica, and Excel

• Enhanced skills in multitasking, accountability, customer service, and accuracy by assisting the International and Domestic Admissions Analysts
• Professionally handled sensitive information of students’ records, both domestic and international by maintaining strict confidentiality
• Generated and catalogued daily and weekly reports of course transfers, equivalencies, and substitutions for record-keeping
• Corresponded with academic advisors, professors, universities worldwide, and hundreds of students via telephone and email to coordinate transfers, credits, transcripts, etc.

• Developed group-communication skills and charisma by taking 10-20 guests on tour and speaking for 8 hours
• Learned to schedule and be efficient while taking said guests around a 42-acre park to visit different villages while giving in-depth presentations about each culture through lecture and activity
• Assisted at Customer Service with renting wheelchairs and strollers, documenting and resolving complaints, acting upon emergencies, explaining and clarifying ticketing
• Served guests after-hours in restaurants and in park during special programs