• Provided administrative support to all providers (prescribers/therapists) in all locations (Laguna Hills, Fullerton, and off-site) in regards to office management and provider-client support• Assisted the clients with administrative tasks related to his/her care (including but not limited to: check-in/check-out, scheduling, medication questions, billing and insurance, special accommodations, letter and forms/paperwork, etc.)• Worked independently as appropriate, and as a team member with other Patient Care Coordinators (PCC's) and Office Managers• Maintain competency with EHR and scheduling through Practice Fusion, billing through Kareo, insurance through Availity, and office organization and communication through Google Suite

• Organized and coordinated administration duties and office procedures• Created and maintained a pleasant work environment, ensuring high levels of organizational effectiveness, communication, and safety• Ensured the smooth running of the office and helped to improve company procedures and day-to-day operations• Supported Office Manager as needed on tasks such as preparing for new office locations, writing office procedures/manuals, working with new-hires, problem-solving workflow and processes, managing fellow Patient Care Coordinators and team efficiency/effectiveness, etc.

• Demonstrated initiative in completing assignments (creativity, problem solving, and collaboration) • Applied design and research skills involving instrument selection, distribution methods, record keeping, dataset maintenance, test selection, analysis, summary, presentation, and reporting • Coordinated with faculty, staff, and university administration to complete university and department projects • Conducted research projects and ran statistical analyses on large datasets using QDA Data Miner, Statistica, and Excel

• Enhanced skills in multitasking, accountability, customer service, and accuracy by assisting the International and Domestic Admissions Analysts• Professionally handled sensitive information of students’ records, both domestic and international by maintaining strict confidentiality• Generated and catalogued daily and weekly reports of course transfers, equivalencies, and substitutions for record-keeping• Corresponded with academic advisors, professors, universities worldwide, and hundreds of students via telephone and email to coordinate transfers, credits, transcripts, etc.

• Developed group-communication skills and charisma by taking 10-20 guests on tour and speaking for 8 hours• Learned to schedule and be efficient while taking said guests around a 42-acre park to visit different villages while giving in-depth presentations about each culture through lecture and activity• Assisted at Customer Service with renting wheelchairs and strollers, documenting and resolving complaints, acting upon emergencies, explaining and clarifying ticketing• Served guests after-hours in restaurants and in park during special programs