Amelia Tanon Email & Phone Number

Raleigh-Durham, North Carolina Area

RTP

Perform, manage and coordinate activities associated with identification of sites for projects and programs including daily phone and email interactions with providers.Track all project activities in Quintiles Database systemRespond to site questions about assigned studies in a timely mannerDistribute, track and review Site Information Forms (SIFs) for.

Raleigh-Durham, North Carolina Area

• Medical Terminology
• Knowledge of Customer Retention Management SystemWORK HISTORYTrial Card, Morrisville 2016Hub Processing AgentReceives incoming documentation from patients, physician offices. Accurately and efficiently process data.
• Content writing for Job Aids and SOPs
• Process enrollments and needed documentation for patient reimbursement
• Maintains thorough knowledge of Standard Operating Procedures and Job Aids.
• Working knowledge of the pharmaceutical and healthcare industry

Raleigh-Durham, North Carolina Area

• Communicated with MS Patients and care partners to support, educate and coordinate internal and external resources, ensuring success with disease and therapy management and staying on Biogen Therapy.
• Provided clinical data to patients, and listened actively for patient concerns and successes. Reported adverse events and product complaints via Primo and Trackwise systems.
• Develop target approaches with management and staff to consistently identify methods of maintaining patients' therapy regimens, Assisted workgroup in Help desk to solve problems.
• Planned, coordinated and lead training for work group specific updates on processes and projects.

Raleigh-Durham, North Carolina Area

• Facilitated customer specific training for healthcare professionals in software application.
• Successfully trained over 40 healthcare facilities in software application and system configuration.
• Conducted end-user training on the client's software and hardware application, as well as client specific system configuration.
• Initiated train-the-trainer sessions I understanding learning styles and teaching techniques to enhance performance of training team.
• Provided web based training and support after initial implementation.

Raleigh-Durham, North Carolina Area

• Managed staff of twenty eight employees in two locations consisting of front office and medical records personnel for eleven internist and four gastroenterologists.
• Responsible for close of day and month activities.
• Responsible for hiring and training of new staff in office procedures and computer software application. Organized and implemented operating systems for Cary Medical Group.
• Assisted in Implementation of Employee Assistance Program