Amelia Green Email & Phone Number

Pineville, La, Us

• Organized and facilitated high-level meetings by recording minutes, and drafting correspondence resulting in effective communication across the organization.• Prepared reports, managed payroll, and contracts, and coordinated with different departments of the institution.• Managed records, anticipating inventory needs, processing job applications, and contacting applicants.

New York, Ny, Us

• Developed organization-wide initiatives and improvement plans in response to customer surveys, resulting in a 20% increase in customer satisfaction.• Scheduled and answered clients' requests through Genesys tool, calendar management, and input the data in CRM platform, collaborated with different department teams using email and Slack.• Utilized exceptional multitasking skills to efficiently navigate 6-10 open applications, while on a call with clients providing immediate solutions and tracking communication updates through multiple systems.

• Develop training materials and operational workflows for Change Management processes that were implemented in different accounts resulting in a 10% increase in productivity.• Analyzed and monitored 20-60 incident tickets a day using ServiceNow, GCM tool (Global Change Management), CMDB, and ITSM tool to maintain accurate and up-to-date records of all configuration items.• Collaborate with cross-functional teams including engineering, project management, and IT operations using Slack, Zoom, and email to ensure effective communication and coordination of changes.• Facilitate change advisory board (CAB) or ECAB meetings to review and approve change requests (Normal, Standard, Emergency, and Change Freeze).• Planned and implemented a step-by-step process flow to promote efficiency in creating requests in the Global Change Management (GCM) system.

Teaneck, New Jersey, Us

• Posted and processed payments in SAP and reconciled in financial data in MS excel sheet ensuring accurate and timely transactions.• Built strong cross-functional partnerships, resulting in the implementation of process improvements that increased automation and streamlined workflow, resulting in a 15% reduction in manual tasks.• Posted financial data in Excel spreadsheets and managed inventory effectively, streamlining the tracking and analysis of financial information.• Developed and implemented workflows for continuous job responsibility, ensuring smooth operations even during absences.

New York, Ny, Us

• Streamlined financial processes, saving $120K by implementing cost-saving initiatives and addressing long-standing problems.• Produced monthly financial reports with 100% accuracy, ensuring compliance with customer contracts and statutory accounting principles.• Reconciled accounts payable and receivable, maintained balance sheet accounts, and prepared wires and transfers for monthly distributions and insurance payments, reducing errors by 20%.• Handled internal and external inquiries and complaints submitted by the accounts payable clerk, finance director, and other department heads, providing outstanding customer service.• Facilitated insurance payments by contacting brokers and underwriters, verifying policies, and reviewing documents, resulting in a 30% decrease in payment processing time.

Bachelor Of Science - Bs, Biotechnology

Earned 42 Units, Computer Science