Amelia Vasquez Email & Phone Number

Dayton, Oh, Us

Dayton, Oh, Us

Palo Alto, Ca, Us

Palo Alto, Ca, Us

Dayton, Oh, Us

- Coordinated with subject matter experts (SMEs) and key stakeholders to identify project requirements and gather relevant information- Wrote, edited, and published documentation for diverse functional areas, including management, operations, finance, sales, and information technology- Developed procedures that support over 800 company presidents across the United States- Regularly reviewed and updated the procedure manual to ensure the accuracy of over 700 documents- Maintained and adhered to a procedure manual style guide

San Francisco, California, Us

Las Vegas, Nv, Us

- Managed a combined role consisting of technical writing, customer success, and project management within a fast-paced SMS and email marketing software company- Developed user-friendly instructional manuals and tutorials- Collaborated with subject matter experts (SMEs) to produce software documentation, including user guides and release notes- Wrote and edited all internal documentation and marketing copy- Managed projects as a primary liaison with clients to ensure clarity, quality, and adherence to deadlines- Onboarded and regularly trained clients in SaaS SMS and email marketing software- Created and organized development projects through Jira

Charlotte, North Carolina, Us

- Effectively prioritized and managed multiple customer experiences in a fast-paced environment- Ensured compliance with all company policies, standards, and processes to maintain consistency and quality

New Albany, Ohio, Us

- Provided friendly and attentive service to all customers- Maintained a thorough knowledge of all specials and menu items- Gained experience in multitasking, verbal communication, customer satisfaction, and conflict resolution

Hamilton, Ohio, Us

- Partnered during my professional writing senior capstone course to create a comprehensive social media content strategy plan- Analyzed existing content strategy and identified areas for improvement to maximize user engagement- Surveyed audience expectations to formulate a strategy that aligned with the city’s mission and objectives- Curated and transformed relevant information into useful, interesting, and engaging content- Collaborated with the marketing and public relations department to achieve shared goals- Completed program during the spring 2018 semester

- Evaluated content for quality, relevancy, and accuracy to increase audience engagement on Facebook and other social media platforms- Provided feedback on content quality while managing a flexible and independent work schedule

Fairfield, Oh, Us

- Conducted orientation sessions and organized on-the-job training for new hires- Created visuals for key human resource metrics, including turnover and terminations, in Microsoft Excel- Hired and terminated temporary employees- Managed payroll for 50+ employees

Fairfield, Oh, Us

- Worked with supervisors to manage 20+ production employees.- Oversaw the production process and assisted with production scheduling.- Drove daily production activities with effective communication and leadership.

Columbus, Ohio, Us

- Provided attentive and flexible customer service- Cooked and prepared food according to instruction- Maintained a clean and safe work environment

Fairfield, Oh, Us

- Facilitated all new-hire orientations and training sessions- Recorded notes and important information during meetings- Performed general administrative duties for the department

Bachelor Of Arts - Ba, Professional Writing - Digital And Technical Communication

Bachelor Of Arts - Ba, Professional Writing - Digital And Technical Communication

Education record

High School