Training Manager
Universal Tax Systems, Inc., Dba Cch Small Firm Services
• Led all customer training, including in-person instructor led, webinar, and self-study • Manage a team of content developers and instructors specializing in tax, accounting, related software, and small business growth• Work with product management, sales, and marketing to plan and promote customer training• Track training sales and revenue recognition• Manage relationships with training partners and resellers• Maintain 87% customer satisfaction • Analyze customer needs and research current industry and training trends to regularly modify course offerings • Create company training standards and provide ongoing training to instructional design team of 5-20 employees• Schedule, coordinate, and manage training events on location in various cities• Develop and instruct employee and customer classes as needed• Edit content for grammar, style, and instructional design• Modify and implement Agile software development model for the training content development team; act as scrum master and product owner