An educational and user-friendly support that enhances your employees' competence in Office 365.We can act as your entire first line support, or as a complement to your IT Service desk, where we answer user questions on Office 365.When organizations are digitalized, users often need a lot of help before they can master all the new apps. Help which an IT support often cannot give, since that's generally not their area of competence. Failing IT-support, these issues are often escalated directly to the IT manager, who, even if (s)he happens to be an expert on all areas of Office 365 - which is unusual - certainly doesn't have the time to act as a one-man support to the entire organization. Our Service agents understand how to use Office 365 and help your employees become more productive. We understand what users need and help them to achieve it, whether it's a complicated Excel formula, animations in PowerPoint or managing meetings in Teams.As digitalization picks up speed and cloud solutions are introduced with a range of new apps in tow, it is this type of user questions that employees need answers to.The role of modern support is just that. To listen to the user's questions, analyze what they actually need to get done and help them to the right app and working method.When you calculate what an employee costs per year, you quickly see that the cost of old and unproductive working methods is frighteningly high. Sometimes as much as 20% of working time can be spent looking for information which, if employees use the modern apps correctlycan be found within minutes. This means that the investment in a support that make employees more productive often pays off several times over.With a modern service desk, your co-workers will have consistent help to evolve using the new apps. The modern support is the IT manager's right hand in the digitalization project.
Listed skills include Sharepoint, Excel, Word, Access, and 27 others.
