Customer development and coaching

Helping clients succeed on-site in China. Business development, quality management, market analysis, fairs/expo representation, sales channel establishment."I can highly recommend Amelie for any type of mission or task that requires her strong capabilities to co-operate, communicate and be flexible. Amelie helped TinySeats in a critical part of our business development process, where we needed an external resource, on site, to review product quality and production process. She understood our challenges very quickly and proposed solutions to support TinySeats. Amelie met with our supplier in China and initiated a straightforward and concrete plan for improvements that needed to be made. Throughout the process she has used her strong communication skills to inform us about progress as well as made sure that TinysSetats met the objectives we strived for. I therefore give her the best of recommendations." -Magnus Blom, CEO TinySeats

"We make people move forward to create belonging, stronger self-esteem and healthier companies. Running is our movement and tool for breaking down barriers, strengthening groups and increasing productivity."

Outdoor fitness coach -we combine cardio, running and strength for all levels. We also help sportsteam who needs to combine their regular sports training (football, floor ball, basketball and other) with functional training.

Fitness Coach , design and lead various HIIT group workouts (20-30 pers)-Leading and planing tough, various and fun outdoor and indoor training using your own bodyweight. The training is based o High-Intensity Interval training (HIIT) which alternates between intense burst of activity and periods of active rest. All workout are designed to be accessible and adaptable to everyone, no matter what level.

Vikarieförmedlingen main customers are schools and preschools that needs temporary or longterm substitute. I was responsible for building up Vikarieförmedlingen West from the ground. Responsible for recruitment, sales, marketing, campaigns and implementation of routines as well as strategies for the Vikarieförmedlingen West. * Under one year build a candidate base of over 100 competent consultants* Organizes and promotes events for over 200 participants

Mitt Liv is a social enterprise working for an inclusive society and a job market that values diversity. Started and developed ”Mitt Liv Recruitment”, a new business area within Mitt Liv, with purpose to identify highly skilled people with foreign background, and match against the industry’s need of academic expertise. * Defining strategy, business model and processes for the business area* Identifying candidates with suitable profiles and competence and marketing and selling the service. * Run workshops for major enterprises in diversity and inclusive recruitment. * Developing and deliver workshops focusing of inclusive recruitment.

Project manager with purpose to transform the existing customer service function towards future needs, with increased interactions with customers, new channels and new markets, and with aim to deliver word-class customer service. In parallel, served as acting customer interaction manager with daily management of customer interaction and staff responsibility of ~12 employees.

Project manager - Prestudy future Customer Service organizationNew demands from markets and customers on volumes and channels of serving customers made the existing customer service structure not fit for the future. I was brought in to run a prestudy with aim to develop and design an implementation plan for Royal Canin’s future customer service organization and processes. ”Vi är mycket nöjda med resultatet av förändringen och att vi fått mycket positiva reaktioner från våra kunder. Dessutom fungerar teamet och de är motiverade och flödet av ärenden flyter enligt plan. ”Pär Strömqvist, Commercial Manager Royal Canin Sverige AB

På uppdrag av Arbetsförmedlingen – genomförande av individuell coachning samt grupputbildningarför individer som söker nya arbetslivsutmaningar.Arrangerade och genomförde seminarier med ca 100 deltagare.

”Everything for the workplace”. Witre is part of the European group Manutan International with 22 companies in 19 countries. I was manager for Witre’s Contact Center in the Nordics (Sweden, Norway, Denmark, Finland). Staff responsibility for 25 people with roles in sales, order management, claims, and front desk. Part of Witre’s extended management team.

VTD is responsible for delivering newspapers and mail to ~700.000 households. My assignment was to create better structure in the way the customer service organization worked. Implemented a management system and tools for daily follow up and reporting of the operations. I also set a new structure for coaching of team members with increased focus on leadership.

Operational Manager Call Center. Over the years, handled both part of- and the entire customer service and switchboard. Experience includes:* Staff responsibility of 15-25 people. * Responsible for introduction of new employees and for continuous training of staff* Planning and Scheduling of employees and assignments * Part of the management team * Other roles over the years included establishing the Stockholm Office, and being Key Account Manager

Key Account Manager.Medlem i AG Bells ledningsgrupp.

Ansvarig för daglig drift.Personalansvar, rekrytering.Inköp.Upprätthålla relationer och merförsäljning till AG Bells kunder i Stockholmsområdet.AG Bells Stockholmskontor växte under min tid som kontorsansvarig från ett litet kontor med fem anställda till ett betydande kontor i centrala Stockholm med 15 anställda.