Amelie Craig Email & Phone Number

Montréal, Québec, Ca

Montreal, Quebec, Ca

Montréal, Québec, Ca

Program of cultural transformation projects, organizational performance and alignment with HR best practices in a context of decarbonization and the launch of new energies.Privacy and cybersecurity program.

Montreal, Quebec, Ca

Assisted the organization's leaders in its global and sectoral transformation, the rollout of FlexiFonds, a new subsidiary distributing new products, the deployment of a 13-project program and the introduction of change management.

Montréal, Québec, Ca

Introduction and deployment of intelligent mobile devices to all operations departments. New agile deployment method involving users.

Montreal, Quebec, Ca

Mobile Application Development Project (February 2014 to June 2015):- Completed a diagnostic and change management strategy for mobile applications development & deployment- Developed a knowledge transfer program for mobile developers with external suppliers- Developed a methodology enabling business units to self-manage mobile deployments- Introduced new communication mediums to accelerate employees mobilizationSAP CRM project (June 2015 to July 2016)- Completed a diagnostic and change management strategy for the deployment of SAP CRM to financial advisors and centers calls- Deployed a new training approach to accelerate performance and optimize business results

Montréal, Ca

Lévis, Québec, Ca

Strategic sourcing process optimization project.

St-Laurent, Qc, Ca

Manages a team of change management advisors to address major corporate transformations affecting business unit operations, customer and suppliers. Manage the project management support team and related processes. Restructure IT Service Center team and lead the transformation, responding to internal and external customer calls regarding incident resolution, equipment acquisition, case escalation, IT communications.

St-Laurent, Qc, Ca

St-Laurent, Qc, Ca

Gb

 Created an integrated management model for distribution channels (physical and electronic) based on organisational needs and major Canadian banks best practices for Dsejardins. Defined a five-year eBusiness strategic roadmap for Imperial Tobacco Ltd. Developed new business process maps and managed the development of a transactional web site interface, integrating HTML developments and Siebel 2000 eCommunications, eCustomer and eChannel applications for Broadband2Wireless a U.S.-based telecommunications company. For Rogers : o Assessed Interactive Voice Response (IVR) system functionalities and recommended improvements while integrating future developments, marketing initiatives and customer segmentation. Performed an enterprise portal content structure. Directed workshops and completed an IVR system content workflow for Cogeco Cable.

Armonk, New York, Ny, Us

Presented sales results and assist managers with forecasting, pricing and setting revenue and volume targets.Received 2 IBM awards for innovation:o Initiated and delivered the automation of IBM’s executive dashboards using analytical technologies Essbase OLAP (Hyperion) & SQL queries.o Developed a new report for server sales with regional, sectoral and business partner data.

Montréal, Québec, Ca

Completed an analysis for internet advertising and made recommendations for Thomas & Betts, an electrical components manufacturer.Conducted an industry trend analysis for Peinture MF, a paint manufacturer.