Amélie Delfly Email & Phone Number

Prague, Czechia

Senior Agent - PayByPhone Campaign at Yoummday / Icon As a Senior Agent for the PayByPhone campaign, I contribute to enhancing the customer experience for users of this mobile app, which simplifies vehicle parking management. My primary responsibility is handling calls and emails from customers in the French and English branches, as well as occasionally supporting the German branch. I ensure that I efficiently address their requests, particularly regarding refunds, and escalate complex cases to the PayByPhone team in France for prompt and accurate resolution. My expertise and ability to manage various situations allow me to deliver high-quality service and lead a French-speaking team with precision.

Prague, The Capital, Czech Republic

Help customers find what they are seeking, communication in English French, German and Italian; work with the team to ensure that the shift is going well; organize the merchandise stock; keep the store clean. In short, I have to demonstrate my commercial sense and respond to all customer needs.

Prague, The Capital, Czech Republic

Greet the customer, advise and help them during purchases, maintain the cleanliness of the store, know how to manage the stock of clothing, use the cash register,

Prague, The Capital, Czech Republic

I teach French to English, German and Czech speakers. I also help Francophone to improve their English conversation skills.

Prague, The Capital, Czech Republic

Working in a call center, contact customers to remind them to send payments.

Seclin

My duties included the following. Cash Handling and register start up and close. General Cleanness of the office and breakfast space. Customer Service and Satisfaction. Ordering of bed linen Organisation of the planning of the Housekeeping team Setting up a room register to check the number of rooms washed by the maids during the month. surveillance of the hotel at night, intervention outside the opening hours of the hotel in case of emergency. Conflict resolution 24 hours per day with emergency phone. working as interpreter and translator working with foreign companies and liaison with accounting and any information that is requested in the following languages French English German

Seclin

ReceptionistTaking reservations and greeting the client; informing clients about the area and making restaurant reservations; prepare breakfast, translation and interpreting for English and German speaking clients; maintaining the books, yield management.

Seclin

Béthune

ReceptionistTook care of the bar in the hotel; took dinner reservations; informed clients about the town of Bethune and the tourist attractions; assisted in the kitchen when needed, whether to help prepare the food or even wash the dishes.

Région De Lille, France

Took reservations for the hotel and he restaurant; kept clients informed of activities in the hotel as well as in the city of Lille

Aire-Sur-La-Lys

Team memberA CDI of 22 hours per week which allowed me to finance my driving lessons as well as my courses at university

Licentiate Degree

Activities and Societies: La croix rouge: Interprète anglais, Allemand et Russe. Aide aux Demandeurs d'asile.

Mention Complémentaire Accueille Et Réception., Reception

Activities and Societies: Délégué au CVL du lycée Vauban (Le Conseil des délégués pour la vie lycéenne )3 intership in 3 countries.