Ameline Capoen Email & Phone Number

Lana, Trentino-Alto Adige, Italy

Villach, Carinthia, Austria

- Developed original marketing media (videos, visuals, interactive trainings, webinars, newsletters) using Adobe Premiere Pro, Camtasia, and MS PowerPoint to improve customer experience at each step of their digital journey- Helped integrate Jira and Confluence into media production processes, improving coordination with international stakeholders and reducing various project lead times

Vienna, Austria

- Provided outstanding guest service, including guest check-in/check-out, reservation management, and personal concierge service- Conducted a B2B sales campaign with international companies to increase brand awareness- Internship report: Analysed the hotel's customer experience processes and proposed several complaint management strategies to boost review scores and reduce compensation costs

Namur, Walloon Region, Belgium

- Acquired a holistic view of hotel management and customer requirements through training and experience in key customer-facing roles (front office, cuisine, table service, housekeeping, ...)- Proposed 4 revenue management strategies with a projected increase in profits of 45.000 EUR- Developed a business plan (including a feasibility study) for the establishment of an original wine-themed wellness area with a projected ROI of 23,32% and positive cashflow after its second year of operation

Zaventem, Flemish Region, Belgium

- Reviewed and updated HR process documentation to ensure alignment with ISO 9001 standards, ensuring consistent and compliant HR operations- Assisted in conducting internal audits and collected feedback from employees, leading to the identification and resolution of multiple process discrepancies

Erweiterungsstudium (Es), Digitale Kompetenzen, Sehr Gut

- Thesis : Conceptualization and implementation of digital marketing channels for an online service provider including its social media.

Bachelor'S Degree, Hotel Management, Great Distinction

- Bachelor’s Thesis: Innovation Project & Revenue Strategies for the hotel “Château de Namur” - Semester Project: Challenges.