Amelita Hysaj Email & Phone Number

Rome, IT

Roma

• Daily drive, monitor and follow up on sales, supply, customer insights, and customer-centric KPIs to understand opportunities to improve.
• Recruit, hire, motivate and develop my team by creating individual development plans in order to ensure they have the product knowledge, IKEA Concept tools, resources and home furnishing expertise to actively sell and.
• Take active role in ensuring visual merchandising and store standards in collaborations with VM manager.

Insieme a Promama portiamo avanti la mission di creare uno spazio sicuro che vuole rivoluzionare il paradigma delle mamme in carriera, mettendo in contatto il talento di mamme, donne e genitori professionisti con aziende family friendly. Diamo supporto anche nel percorso di crescita professionale grazie a specialisti del settore e corsi dedicati.

Roma

South Italy

• Commercial support to the franchising stores driven by goal setting.
• Set up in-store training for store managers and sales team (sales, commercial analysis, customer oriented trainings.
• Managed new openings and refits (definition of the sales area of the store with the architects, support in the switch of the cash system, visual support together with the corporate VM team).
• Stock Mangement lead by sales trends.

Firenze, Italia

• Assisted the Managing Director with Online Marketing and with Editorial support for electronic newsletters, and used web social networks (Facebook, Twitter, Linkedin, Viadeo).
• Created brochures and communication materials in both Italian and English. Promoted the website www.bimboinviaggio.com at Tourism Fairs throughout Italy.
• Conducted Telemarketing activities..

Firenze, Italia

• Assisted the Trade Marketing Manager in developing, scheduling and communicating Advertising campaigns.
• Conducted Motivational Training for Ferragamo Shop Assistants throughout Italy.
• Defined visual merchandising guidelines aligned with brand and product position and developed POS material to improve in-store visibility.

• Provided customer service to an international clientele, achieved sales targets, built a coherent brand image and company philosophy for Ferragamo.
• Updated new customer information daily and followed up by mail and phone.
• Tracked data to identify and meet client needs and satisfaction, assisted Sales Team with special events, specific promotions, new product launches and personal customer invitations.

• Worked independently, and with the Customer Satisfaction Manager at the UNA Corporate Headquarters to gather customer feedback from 27 UNA Hotels in Italy, and prepared data information using Microsoft Tools (Excel.
• Analyzed data on customer satisfaction, reported the data to 27 Hotel General Managers, the UNA Hotels & Resorts Corporate Department Heads and the CEO.
• Resolved customer complaints (in both English and Italian) collected from the questionnaires working with the Hotel General Managers.

Master, Management, Marketing, Communication

International Marketing In The Fashion Industry, Economics, Marketing, Statistics

Activities and Societies: Erasmus Exchange Program at the University of Sydney, Australia (6 months).