As a Technical Account Manager (TAM), my primary role is to implement tailored technical solutions that meet our customers' diverse needs. I collaborate closely with clients to understand their requirements and work with a dedicated team to ensure resources are available for seamless project delivery and customer satisfaction. I also provide ongoing technical support to guarantee the success of implemented solutions and help customers achieve their business objectives. With a deep technical understanding and commitment to excellence, I am dedicated to driving customer success and fostering long-term relationships.

• Responsible to manage and facilitate the progress of the stories and deliverables.• Responsible to align the execution across the Squads/Communities, helping on the synchronization of the backlogs and deliverables, including risk and budget management.• Support to the Community to remove impediments and facilitating the communication between the Teams and Stakeholders.• Promoting a collaborative, healthy environment, and the continuous improvement of the Team.

+ Proposal and Post-Sales Squad• Delivering improvements in the Proposal and Post-Sales journey of Banco Itaú's Payroll Loan Community.• Support to the Team in progressing deliveries based on continuous improvement and quality indicators.• Responsible for facilitating meetings and help the Team to adopt agile practices.• Responsible for removing impediments, good communication and performance of the Scrum Team.• Overseeing the planning, development and projects implementation, maintaining projects standards and procedures based in the Agile methodology.+ Gate Guardians Squad• Delivering constant improvements of API Gateway and STS Platform.• Support to the Team in progressing deliveries based on continuous improvement and quality indicators.• Responsible for facilitate meetings and help the Team to adopt agile practices.• Responsible for removing impediments,good communication and performance of the Scrum Team.• Overseeing the planning, development and projects implementation, maintaining projects standards and procedures based in the Agile methodology.+ Platform Upgrade Team• Responsible for managing the Platform Upgrade., data analysis, analytical management, Team engagement and reporting.

Integration Engineer part of Global Front Office Delivery Team working with Digital Payments platforms and Tokenization. Project daily control, Customer facing helping to plan dates, risks and impacts.• Full Platform installation and configuration based on Java.• Development and Integration with external elements of the solution such as bank applications and cloud platforms.• Solution control and optimization.• Performing approval and performance tests.• Token Service Provider (TSP) Platform with projects: - Virtual Card Number (VCN) - ELO Brazil 2016/2017.- Apple Pay - ELO Brazil 2018/2019.- Android Pay - ELO Brazil 2018/2019.- Motion Code Cards (plastic cards with dynamic CVV) - PROSA Mexico 2016.

• Acting in the digital payments market with integration of Java platforms for plastic cards token generation.• Platform installation and configuration;

• Working close to the costumers to understand the solution's requirements and creating documents accordingly.• Solution development and customization using DSD, shell script, XML, Camel and bug fixing.• Code control and optimization.• Project target range management: solution and code delivery analysis and management.• Working with telecommunication elements.• Developing Openet's Policy Manager and Subscription Manager platforms.• Perform acceptance tests with costumer including performance, interoperability and solution functionality.

• Installation, configuration and flows development in EMM tool (Ericsson Multi Mediation).• Business rules implementation (DUP and Shell Scripts).• Linux / Solaris systems Administration.• Work with partners (third) internationally - Mexico.• Technical documentation prepare and review.• Systems requirements and limitations evaluation.• Delivery time and estimate management.• Perform acceptance testing of deployed solution.

• Software research and development for mobile devices based on C and C++.• Interface customization and application for Brazil and Latin America customers.• SGP and MMP platforms mobile development.• Reports and project documentation development and adaptation.• Analysis and development of plans for software improvement.

• Research and web development.• Correction of system failures (bug fixing).• XML and JavaScript development.• Analysis and implementation of new features to students support.