Amena Abdrabo, Pmp, Mba Email & Phone Number

Cairo, Egypt

EMEA

Cairo, Egypt

• Team Roles:
• Acting as a front, 1st and 2nd level of support for “Office 365” service using the administrative rights granted to the team to assist all of our Office 365 customers.
• Using PowerShell scripting to modify settings and extract info for all of our Office 365 customers.
• Acting as 3rd level for “Vodafone Mobile Broadband (VMB)” and “Vodafone User Authentication (VUA)” services.
• Acting as a frontline of support for “Charge To Bill” service and monitoring the service using a monitoring tool to track the day-to-day trends to assure service stability.
• Supporting Google Apps through the reseller console.

Cairo, Cairo, Egypt

Team Roles:-Provided technical support for the following services: Enterprise (VOP, VGE and DNS), Intranet (Vista, SharePoint, IDM, Exchange and E-rooms), Business to Business (Google, Microsoft and Office 365) and Remedy services -Created technical support process flow documents for special services.-Effectively collaborated with other departments to.

• Team Roles:
• Responsible for developing, establishing and maintaining quality methodologies, systems, and practices which meet requirements established by customers (Syngenta AG).
• Serving as a Quality representative to improve awareness, visibility, and communication on quality initiatives.
• Providing focused quality support within product developmentPersonal Roles:
• Attend weekly meetings (conference calls) with the customer’s account teams to discuss the customer comments about current release and Service Improvement Plans (SIPs) in order to reach & maintain the customer.
• Write and execute test cases.

• Team Roles:
• Responsible for developing, establishing and maintaining quality methodologies, systems, and practices which meet requirements established by customers (Syngenta AG).
• Serving as a Quality representative to improve awareness, visibility, and communication on quality initiatives.
• Providing focused quality support within product development.
• Document the high level design as per the client’s requirements. Personal Roles:
• Write and execute test cases using different tools (IBM Manual Rational Tester/ Microsoft VSS.).

Master Of Business Administration - Mba, Marketing/Marketing Management, General

Master Of Business Administration - Mba

Faculty; International Bachelor Degree (B.Sc), Information Engineering And Technology; Network Engineering