Augusto Mendoza-Rey Email & Phone Number

Louisville, Co, Us

Louisville, Co, Us

Costa Mesa, Ca, Us

Morristown, New Jersey, Us

Designed test plans to identify, prove and validate performance impact of high load, fault insertion and recovery of geo-redundant enterprise-class communications solutions. Built and maintained complete-solution and performance test labs that represent how customers commonly use and configure Contact Center offers to meet business needs. Recently helped bring to market Avaya's (Azure-based) public cloud call center offer for fortune 500 companies. Worked with product and architecture teams, account teams and Customers to negotiate/ensure appropriate test coverage.Specialties: Multi-channel Contact Center Solution - Performance and Recovery testing and System Test on Avaya CCaaS Azure Cloud based Offers, Oceana Avaya-on-prem offers on VMWare, Intelligent Customer Routing (AAEP), Avaya Session Border Controller (SBCE), SIP and H.323 Voice over IP, Unified Communications. Enterprise Telephony, Conferencing. Presence, Avaya Aura - Communication Manager, Session Manager, IP office. Integration test experience with ACME SBC, Verint and Avaya call recording (ACR).Cloud Platform Technologies: Kubernetes, Docker, Azure, Aiven Kafka, AWSPerformance test tools: NodeJS, Sendit Email Generator, TARTS Voice traffic system, ILG, SIPp, Perl/Python and Shell scriptingMonitoring and DevOps tools used in the course of testing: Datadog, Grafana, influxDB, Ansible, Bitbucket Git

Morristown, New Jersey, Us

R&D - System Verification and Test - Product traffic performance and recovery testing. Business continuity strategy testing.Especialized in Voice over IP (VoIP) testing on Avaya unified communications platform. Communications Manager (CM, previously Definity). SIP Enablement Services (SES). Assessment of product product quality, Review of development requirements, design and implementation of test and quality assessment processes for the Communication Manager and Session Manager product houses. Responsible for GA (general avail), In-house and beta approvals.System tested a configurator tool for Definity PBX and adjuncts system (at the time Lucent Technologies Bell labs) that was used by sales teams. Wrote and executed test plans. Wrote defects and followed up with bug fixes.

Independence, Ohio, Us

Co-Owned and operated Denver-area 5 territories of a Computer and Network support franchise. Activities included: Raising capital, General business management, marketing to local small business community, sales team management, payroll and accounting.

Kista, Stockholm, Se

Answer to request of proposal for regional bid requests for PBX and enterprise class communications systems. Design and configuration support to Venezuelan nationwide sales force for Ericsson.Audits and analisys of Call Center traffic and customer implementations.

M.Sc., Telecommunications

B.Sc., Electronics Engineering