Ame Parker Email & Phone Number

Tuscaloosa, Alabama, United States

Led our team through uncharted change resulting from COVID including transitioning classroom learning to live online channels, creating video self-paced pop-ups to keep teams engaged as the business adjusted to no traffic in branches. Our team adapted to live new hire orientations and training with minimal disruption. Assured learning team cohesiveness during the adjustment to a hybrid work environment off and on for an approximate two-year period. Implemented a diverse cross-functional block party for new team member connection and belonging.Coached and empowered learning channel owners to completely reimagine and pitch their vision for our long-standing learning medium resulting in a collaboration encompassing learning and org communication. Expanded the content team to include a full-time videographer.

Tuscaloosa, Alabama Area

Developed and executed the talent development plan and comprehensive curriculum roadmap to support performance and career development for a branch retail network across three regions aligned to the strategic plan. Grew the department from two to five talent developers who facilitate learning opportunities for branch teams.Managed all aspects of the instructional design process including needs analysis, assessment, content development, delivery, facilitation, documentation and evaluation to ensure high quality and timely learning opportunities. Built a highly-skilled team of course sponsors and facilitators who impacted the success of the development plan.Directed multiple platform implementations and change management plans including a new knowledge management platform and a comprehensive learning management system allowing for a multi-channel, personalized, and robust learning experience with future scalability and automation. Created a learning technology specialist position to administer the platforms.Co-created and facilitated an enterprise-wide sales and service training program establishing key performance indicators for manager coaching. Researched potential sales and service content providers which led to the implementation of a structured sales and service curriculum supporting manager coaching for internal and support team performance. Created a sales and service manager position to oversee the program.

Birmingham, Alabama Area

Updated and analyzed daily performance metrics dashboard. Supported academic operations performance for 30 campuses to ensure program compliance and student academic success. Coached academic deans toward strategic outcomes based on performance metrics for compliance, student progress, retention and satisfaction. Developed resources and facilitated training on topics including software application and data analysis.

Led the administrative and academic functions of three associate-level programs representing 150 diverse students with the goal of retaining and graduating highly skilled professionals who experience personal success while positively impacting the community and workforce.Collaborated across departments on projects connecting students to community service, career development, and internships. Recruited, developed and supervised department faculty of 12. Managed department revenue of 1.5 million and grew the department to add an academic coordinator in 2010.

Shaped the lives, goals and careers of non-traditional students by championing their academic program completion and successful career outcomes. Worked with employer stakeholders to develop and facilitate relevant curricula for in-person and digital channels.

Master'S Degree, Education

Bachelor'S Degree, Communication