“Whatever I do, I do 100%” is my favourite quote An accomplished AVP in IT Operations with a proven track record of delivering strategic initiatives and driving operational excellence. With over 9 years of experience in Product Design & Development, Project Management, and Business Intelligence, I bring expertise to every project I undertake.My career is characterized by a relentless pursuit of perfection and a commitment to exceeding expectations. As a seasoned Scrum Master and Agile Coach, I have led cross-functional teams to success by fostering collaboration, ensuring adherence to project timelines, and delivering superior results that align with organizational objectives.Throughout my journey, I have spearheaded numerous initiatives that have propelled business growth and enhanced operational efficiency. From orchestrating seamless transitions in software platforms to implementing innovative testing process improvements, my focus has always been on driving measurable outcomes and maximizing client satisfaction.Driven by a passion for continuous learning, I hold a Lean Six Sigma Green Belt certification and remain deeply invested in staying abreast of the latest industry trends and technologies. My analytical mindset and strategic acumen enable me to identify opportunities for optimization and innovation, driving impactful change within the organizations I serve.Being Creative, making complex things look easy & thinking out of the box to resolve issues at hand. These are my Valiant Superpowers which can make me succeed in any geography in this competitive world.The principles & Values that I stand by are - • Always accept challenges as an opportunity to learn something new• Never give up….Never say Never• Be a good listener - listen to understandBeyond the professional life, I am committed to giving back to the community and nurturing the next generation of industry leaders. Whether through mentoring programs or volunteer initiatives, I believe in the power of collaboration and the importance of paying it forward.
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Assistant Vice President Information TechnologyEthika Insurance Broking Private Limited. Feb 2022 - Sep 2023Hyderabad, Telangana, IndiaLeadership & Management: Headed & mentored the IT operations team of 20 members, fostering a culture of excellence & innovation. Collaborated with senior management to prioritize IT initiatives, develop budgets, & allocate resources effectively. Directed entire facets of the project lifecycle to manage planning, execution, & successful completion, worth INR 50 million.Project Management: Developed & executed comprehensive project plans, including scope, timelines, budgets, & resource allocation. Defined project scope & objectives, involving relevant stakeholders for technical feasibility. Supported product architectural efforts to resolve integration & interface issues for global clients, optimizing performance, adding new features, & increasing scalability.Service Delivery & Optimization: Ensured the effective delivery of IT services to meet internal & external customer needs. Administered & optimized performance of IT products, systems, data centers, networks & servers. Conducted regular audits, risk assessments, & vulnerability testing of the products.Vendor Management & Contract Negotiation: Evaluated, selected, & managed technology vendors, outsourcing partners, & third-party providers to enhance the organization's technology capabilities. Negotiated contracts to secure the best terms to ensure high-quality service delivery. Interfaced with vendors, contractors, & internal teams to ensure successful project execution.Process Improvement & Framework Implementation: Implemented & managed IT service management frameworks (ITIL), following Agile principles to enhance service delivery & operational efficiency. Promoted a culture of continuous improvement, implementing processes & tools to increase efficiency & productivity.Scrum & Agile Practices: Guided & coached the Scrum team on Scrum practices & principles, organizing daily stand-up meetings, sprint planning, sprint reviews, & retrospectives to ensure product backlog is well-defined & prioritized. -
Operations ManagerVmax E-Solutions India Private Limited Nov 2020 - Jan 2022Experience:In my role as Operations Manager at VMAX, I led a team of 50 members, overseeing all aspects of tender management activities. This included preparing and managing tender qualifications in line with government and industry standards. Our efforts led to significant successes in acquiring and delivering projects, including those with the Greater Hyderabad Municipal Corporation, through seamless collaboration among cross-functional government departments.I have a strong track record in gathering project requirements through stakeholder consultations, ensuring a clear understanding of project scope and objectives. Collaborating closely with product owners, I facilitated the smooth execution of the Product Lifecycle, aligning product goals and vision with tender requirements. My responsibilities also involved managing the Product Backlog and handling Change Requests to ensure our offerings remained responsive to clients' evolving needs. Additionally, I coordinated with the Quality Assurance Team to integrate testing into the development process, ensuring the delivery of high-quality solutions.Optimizing product design and development, as well as overseeing post-production support, were essential aspects of my role. I led initiatives to implement an effective payment follow-up system, resulting in a 35% reduction in overdue accounts and a 15% improvement in cash flow.Throughout my tenure, I fostered effective communication among stakeholders through regular meetings and established status reporting mechanisms. These efforts promoted transparency, accountability, and alignment, contributing to successful project outcomes. -
Operations ManagerShanrohi Technologies Private Limited Sep 2018 - Nov 2020Hyderabad Area, IndiaAs the IT operations team leader, I oversaw a wide range of activities focused on customer retention, revival of lost customers, cross-sales, &up-sales. Through strategic management &effective leadership, I spearheaded initiatives to enhance customer satisfaction &drive business growth.In addition to managing operational aspects, I also played a pivotal role in IT project management, ensuring the timely delivery of projects within scope &budget. By adhering to Agile &Scrum methodologies, I fostered a culture of efficiency &accountability, resulting in successful project outcomes.Participating in the development of new IT products, I collaborated with stakeholders to define product goals &vision aligned with business objectives. This alignment was crucial in ensuring that our products met the needs of both the organization &its customers.A key focus of my role was facilitating product architectural efforts to resolve integration &interface issues, optimize performance, &enhance scalability. By strategizing the implementation of various products at customer locations, I consistently delivered high levels of customer satisfaction &delight.Implementing Agile, Iterative, &Scrum methodologies, I improved communication &transparency across departments, including Engineering, Product Management, &Business. This approach enabled us to achieve greater business value with shorter turnaround times, resulting in increased efficiency &productivity.Utilizing widely successful Agile techniques such as User Stories, Test-Driven Development (TDD), Continuous Integration, Refactoring, &Continuous Deployment, I ensured that project goals were met with precision &effectiveness.Furthermore, I successfully introduced two new revenue streams for the company, leading to a remarkable 20% incremental growth in business &profit. These initiatives not only diversified revenue sources but also strengthened overall financial performance. -
Business DevelopmentShanrohi Technologies Private Limited Sep 2017 - Sep 2018Hyderabad Area, India
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Customer Service OfficerIcici Bank Jun 2016 - Jun 2017Hyderabad, Telangana, IndiaExperience:Consistently surpassing targets in cross-sales and upselling initiatives, I demonstrated a strong ability to drive revenue growth and contribute to the overall success of the team. Collaborating closely with team leaders, I actively fostered team cohesion and enhanced performance, ensuring that collective targets were not only met but exceeded.Handling escalation cases with a sense of urgency and priority, I resolved issues promptly to ensure customer satisfaction and retention. This proactive approach played a crucial role in maintaining positive relationships with customers and reinforcing their trust in our services.On a daily basis, I provided comprehensive reports to team leaders, covering various aspects such as shift adherences, sales points, and month-to-date performance metrics. These reports served as valuable tools for monitoring progress, identifying areas for improvement, and making data-driven decisions to drive success.Throughout my tenure, I remained committed to delivering exceptional results while prioritizing teamwork, problem-solving, and effective communication with stakeholders. By consistently embodying these values, I contributed to a positive work environment and helped foster a culture of success within the organization. -
Computer Network EngineerXenoit Inventives Pvt. Ltd Aug 2013 - Jul 2015Hyderabad Area, IndiaExperience:In my role as an IT Consultant, I have had the privilege of providing consultation services to both new and existing clients, assisting them in setting up or upgrading their company's IT infrastructure. This involved understanding their unique business needs and recommending tailored solutions to optimize efficiency and productivity.In addition to consultation, I have been actively involved in providing on-site and off-site IT support to our clients. Working closely with a dedicated team of System Administrators, IT Support professionals, and Network Engineers, I have helped resolve technical issues promptly and effectively, ensuring minimal disruption to our clients' operations.Whether it's troubleshooting hardware or software issues, configuring network systems, or implementing security measures, our team has consistently delivered high-quality IT support services to meet the diverse needs of our clients. By leveraging our collective expertise and staying abreast of the latest technologies, we have helped our clients stay competitive in today's fast-paced business environment.Our commitment to excellence extends beyond mere problem-solving; we strive to build long-term partnerships with our clients, providing ongoing support and guidance to help them navigate the ever-evolving landscape of technology. Through proactive communication and personalized solutions, we ensure that our clients have the tools and resources they need to succeed in their digital transformation journey.
Amer Khan Education Details
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First Class -
First Class
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Junior College Board Of Intermediate EducationIntermediate; M.S -
St. Marks Boys Town High School Board Of Secondary EducationSsc
Frequently Asked Questions about Amer Khan
What is Amer Khan's role at the current company?
Amer Khan's current role is AVP - IT Operations | Project Management Expert | Scrum Master | Visionary | Analytical | Strategist | Team Leader.
What schools did Amer Khan attend?
Amer Khan attended Jawaharlal Nehru Technological University, Jawaharlal Nehru Technological University, Junior College Board Of Intermediate Education, St. Marks Boys Town High School Board Of Secondary Education.
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