Amer A. Email & Phone Number

Carlisle, Pennsylvania, United States

• Experienced CEO with a proven track record of successful turnarounds and buildups in the transportation, communications and software industries.• Effectively managed day-to-day operations for local transportation companies, with 10 direct reports being accountable for a combined network of 200 owner operators in various locations throughout the united states grossing over $5 million utilizing our Business Management service.• Increased the consulting companies’ productivity by 47% discontinuing various ineffective tasks and incorporating a new task accountability system and training all employees on how to use it.• Led the cultural and operational transformation of several small businesses in the Central PA region by conducting regular meetings with team leaders and business owners to audit accountability and productivity utilizing our Team Training service.• Streamlined current systems and processes for our clients by closing out redundant and outdated workflows utilizing our Workflow Redesign service. These new processes decreased slack by 25%.• Audited then restructured payroll procedures to improve efficiency. As a result of the restructuring programs, value-added costs were reduced by 20% which increased net proceeds for our client.• Established third party outsourcing arrangements with reputable and accredited subcontractors in Europe for data entry, back-office support, day-to-day operations, and customer service. As a result, our clients have saved 30% to 75% on weekly payroll and have experienced on average a weekly ROI of 70-270% utilizing our Talent Acquisition service.

Carlisle, Pennsylvania, United States

• Developed and accomplished short-term goals and long-term objectives that further the company's growth overseeing executive leadership, public relations of the company, and all company-related training.• Created simple and complex web applications with web developers using HTML, PHP, CSS, & JavaScript to identify key technologies that would promote and put the company ahead of its competitors.• Oversaw the complete operation of the organization in accordance with the direction established in the strategic plans. Such as implementing the company’s culture, vision, and mission of helping the driver using technology and communication as the leading catalyst.• Evaluated employee and contractor performance by establishing companywide guidelines and standards.• Drove organizational capacity by developing and empowering operational leaders to increase their impact to the organization using data analysis and KPI metrics.

Carlisle, Pennsylvania, United States

• Analyzed current work systems and processes as an operations manger for a transportation company.• Developed a database warehouse to store and kept track of important data sources such as revenue, miles driven, turnover rating, costs, etc. • Utilized Microsoft Power BI business analytics to improve quality and sales numbers by creating dashboard and running queries using DAX functions.• Supervised 50 contractors from three different departments as a project manager on a 1-year project aimed to expand operations and increase operating revenue from $1.2 Million to $2 Million.• Coordinated over $1.6 Million in sales between sales department and customers and brokers, while directly responsible for negotiating over $600K worth of sales.• Hired and trained new employees, while being directly responsible for terminating employee contracts.• Evaluated current employees and contractors based on KPI’s derived from the database I built. • Automated the hiring process by creating links in 3rd party software’s that decreased non-value added time spent to review and hire applicants by over 70%.• Re-designed website to streamline information and created SEO terms that increased web traffic by 125%.• Recommended new hiring strategies and methods that flag bad applicants and therefore was directly responsible for lowering the turnover rating by 27%.

Harrisburg, Pennsylvania, United States

• Facilitated group & individual therapy as a Behavioral Health Specialist in an acute inpatient hospital. • Instructed new incoming staff as a Preceptor on job responsibilities and general work duties.• Programed group therapy sessions and shared with fellow employees.• Communicated professional opinions and insight regarding patient’s progress with various treatment teams.• Collaborated with insurance companies and surrounding hospital facilities regarding new admissions as an Intake Coordinator.• Assessed patient’s current mental health status before making independent decisions to accept patient.• Managed time efficiently while working numerous job positions.• Completed new job training requirements in half of the average training time.

Boiling Springs, Pennsylvania, United States

• Unpaid Internship with court ordered youth providing support to staff in various locations (ex. community, wilderness, etc.) until eventually getting hired on as a Weekend Alternative Program Activities Assistant.• Addressed youth during intense moments to help them understand the consequences of their choices.• Supervised delinquent youth by working close with those who needed extra guidance. • Directed at-risk individuals on various group activities and exercises to foster trust and communication. • Conveyed various skills to clients and witnessed them transform their lives using the skills we taught them.

Carlisle, Pennsylvania, United States

• Led intensive in-home therapeutic interventions with clients as a family-based mental health worker.• Managed a wide caseload of families providing case management and crisis response.• Generated client specific discharge summaries to maintain therapeutic gains.• Collaborated with service professionals (ex. schools, child protective services, psychiatrists, etc.)• Implemented Family Based Therapy approach using Eco-systemic Structural Family Therapy.• Fostered positive interactions between all family members, even those that were estranged.• Trained new staff on providing direct care to families, understanding the office logistics and networking professional relationships.

Carlisle, Pennsylvania, United States

• Worked as a Dairy/Frozen Clerk in charge of perishable goods until promotion to Assistant Manager.• Managed inventory, ordered new products, opened and closed the store.• Implemented cost cutting ways to lower the expenses of the dairy/frozen department. • Volunteered to help managers around the store when they needed an extra hand to unload products from delivery trucks and to stock grocery shelves

Master Of Business Administration - Mba, Business Administration, Management And Operations, 3.9/4.0

Activities and Societies: Alpha Chi Rho Fraternity, York College of Pennsylvania• Organized fundraising events and developed connections.

Bachelor Of Science - Bs, Psychology, 3.4/4.0

Activities and Societies: York Environmental Club Volunteer at Resource York Men’s Rugby Work Study Position• Coordinated the expansion.