Amer Amr Email & Phone Number

Cairo, Cairo Governorate, Eg

- Communicate with clients to understand their needs and preferences- Research and identify suitable properties- Market and promote properties for sellers- Arrange property showings for buyers- Negotiate purchase agreements on behalf of clients- Oversee paperwork and ensure a smooth closing process

- Collaborate with internal teams (Partnerships, Project management and etc) to ensure campaign and project successes- Branches, Merchants, Credentials and Offers Creation- Monitor and manage SKUs, Vouchers, offers validity and expiry per each campaign and project.- Monitor and track client's ongoing projects and campaigns.- Handle external UATs & touch points with clients before launching campaigns and projects.

- Maintain a strong understanding of Orange Egypt's products and services to answer customer questions accurately.- Handle all customer inquiries, requests, and complaints received via phone calls (inbound and outbound).- Provide excellent customer service following Orange Egypt's quality standards to maintain a positive company image.- Upsell products and services to maximize revenue for the company.- Communicate with other customer service departments (e.g., Credit, Customer Support and Activation) to resolve customer issues effectively.- Achieve daily and monthly targets for call time (HT), Considering the customer satisfaction.

- Maintain a strong understanding of the shop products.- Stay up-to-date on the latest mobile phone models, features, plans, and pricing to effectively answer customer questions and suggest the best options.- Build rapport with customers, actively listen to their needs, and present information clearly.- Process customer payments accurately and securely, ensuring adherence to company policies for cash handling.- Provide a positive customer experience and achieve sales goals.

- Maintain a strong understanding of the shop products.- Provide a positive customer experience and achieve sales goals.- Build rapport with customers, Communicate, and follow up on their order receivement and communicate the new arrivals.

Bachelor, Business Administration

Major: Management - GPA: 2.82

Education record