Amer Dogar Email & Phone Number

Toronto, Ontario, Canada

As managing partner of Fauree, Amer is responsible for defining and implementing strategic plan, vision, business objectives and go to market strategy across North America. Being a deployment leader for North America, he is responsible for managing key partner relationships, monitoring performance, and driving business growth along with guiding business operations and employees to achieve organizational goals and objectives.

Toronto, Canada Area

Being a practice principal for customer journey innovation, business transformation and operational excellence, he is responsible for managing key client relationships, and leading engagements. AgiliTEX’s extensive multi-industry experience, proven customer journey innovation framework, and tailored execution roadmaps have enabled Amer to work closely with C-level executives to deliver Innovative and Customer Centric solutions with Agility and Speed. He has helped many organizations to achieve their aspirations and deliver outstanding results. He works directly with clients to identify, strategies, plan and execute their initiatives to help them achieve both short and long term goals.

Toronto, Canada Area

Lead the enterprise-wide Centre of Excellence driving end-to-end process management (BPM) and business transformation with a team of 41 staff members including 9 direct reports (directors and senior managers). Responsible for delivering business transformation and cross-functional large scale strategic initiatives aligned with organizational vision, strategies and goals (revenue, expense, productivity, risk, and customer satisfaction). Developed and deployed multi-level End to End Process Management program including Customer Journey Mapping and Transformation framework infused with Agile principle, Design Thinking and Lean Six Sigma quality methods. Leveraged this framework to transform operating models, end to end value streams and operational processes for various TD lines of business while managing bank's risk profile. Engagements scope includes enterprise-wide digital transformation, finance, operations and risk transformation, business model innovation and/or business process optimization.

Toronto, Canada Area

Led a geographically diverse team of 45 process design / improvement experts chartered with driving a culture of Operational Excellence and end to end process thinking/lean mindset for various TD businesses across North America (retail & business banking, insurance and wealth management, credit cards and merchant solutions, Auto Finance and Secured Lending and Operations and Technology), delivering over $100MM in business benefits along with culture of continuous improvement and operational excellence.- Developed and executed the strategic roadmap of operational excellence projects leveraging Lean, Six Sigma, Kaizen, 5S and Design for Innovation methods- Led executive stakeholders and business unit leaders to prioritize and implement 100's of operational excellence projects resulting in hundreds of millions of financial benefits.- Developed a team of highly capable LSS experts, realizing 14% YOY productivity increase of our Black Belts and Green Belts with advanced business and process transformation capabilities.

Managed a team of 16 change agents responsible for accelerating and advancing Design for Innovation deployment across multiple TD businesses such as Operations and Technology, Wholesale Banking, Wealth, Auto Finance and Insurance generating over $50MM in business benefits. Mentored and coached DFSS black belts in the execution of design, re-engineering, and improvement projects. Redesigned bank-wide project delivery methodologies (DFSS, PMLC & SDLC) results include 75% reduction in required documents and 50% reduction in data elementsEstablished an effective governance structure, including the ongoing collection and reporting of metrics, a quality assurance structure to routinely do root cause analyses using these metrics, and develop and institutionalize control plans to sustain improvements

Led a team of 8 Design Black Belts to develop and deploy Design for Six Sigma (DFSS) framework, methodology and design thinking culture across Operations and Technology. Aligned, integrated and institutionalized DFSS, PMLC and SDLC methodologie's gating and artifacts to optimize delivery timeline. Designed and implemented end to end Workflow and Case Management system for retail banking. Re-engineered & on boarded 70 plus operational processes, delivering $28MM in cost savings

Responsible for effectively leading the team, 8 business consultants and 8 business analysts, through the development and implementation of business strategies, new initiatives and project work packages, including process improvements and business optimization, from inception to implementation.Partnered with the business heads in the development of strategic initiatives to maximize efficiencies, reduce expenses, and delivered consistent achievements of strategic and business objectives.

Acted as a consultant, providing advice, business expertise, and recommendations on business strategy and operational processes. Built relationships with business leaders to understand their business objectives and priorities, and to collaboratively develop and execute strategic business initiatives to reduce cost and improve revenue. Partnered with senior management teams to systematically implement Lean Six Sigma and a continuous improvement culture across all Direct Channels (Contact Centres, IVR, Online Banking & ATMs)

Master Of Business Administration (Mba), International Finance

Master Black Belt, Lean Six Sigma

Certified Black Belt, Design For Six Sigma

Certified Black Belt, Lean Six Sigma

Bachelor Of Business Administration (Bba), Marketing And Finance