Amer Fahed Waheed Email and Phone Number

• Been a top performer with an excellent track record of exceeding the targets been given monthly and coming up with plans to achieve comfortable settlements for both parties always. • Excellent team handling skills. • Placing visits as required meeting the defaulter parties to come up with payment plans and at the same time looking into filing a case against the defaulters who are in denial to come up with payment plans. • Assisting customers in regards to recovery accounts and by negotiating and recovering the outstanding dues by settlement.• Using the collection and recovery tools for the recovery of written off the portfolio.• Maintain the ethical standards and code of conduct by displaying a composed and professional attitude while dealing with customers.

To Ensure that all operational functions are performing at or above established standards, and that all service, quality, and financial objectives are met on a consistent basis. Coordinating with the Engineering Department about their routine maintenance of the equipment.Overall controlling, training, coordination and supervision of all Departments.Day to Day Operations - Direct and manage the activities of the Operations team working closely with Departmental Managers on high cost issues, property issues, and service related issues.Make reports and recommendations when required.Operational Systems – Establish, improve and implement operational systems, processes and policies of the business, such as; management reporting, analysis, information flow and management, business processes, quality control, organizational planning, departmental policies, goals, objectives, and procedures.Client Relationship - Identify client needs and communicate operational progress.Productivity - Create value through efficient operations, appropriate cost controls, and profit management. Comply with the Operational Excellence fundamentals by meeting and maintaining labor initiatives. Ensure entire team is trained and able to execute. Supervise team regarding effiicent and safe operations and quality product.Ensure that a strong culture of safety exists in the operations and that a very high level of cleanliness is constantly maintained.Establish and maintain systems for plant tracking, productivity, maintenance and complianceAbility to foster a continuous improvement environment.

Highlights:Drive revenue for Justmop.com from the Middle East.Own the strategy, planning and execution of marketing activities and partnership activities in the Middle East.Day-to-day management of existing partners (performance, reporting, promotions, solutions)Develop annual account plans for and build long term relationships with key accounts.Ownership of the partner acquisition process from deal negotiation to deal closure.Understand a partner’s business needs and translate this into regular tailored joint marketing initiatives and develop successful partner merchandising calendars.Translate partners’ technical requirements into business growth opportunities; own the implementation of Justmop.com partner solutions with partners.Proactively identify and qualify new leads and new partnership type opportunities.

Working as “Collection’s Officer” for the recovery of Etisalat and recovery of Bank Al Mashreq and credit card collection/PF/Loans portfolioHighlights: •Assisting customers in regards of recovery poll accounts and by negotiating and recovering the outstanding dues by settlement.•Trace out the skipped portfolio by using Internet access. •Using the collection and recovery tools for the recovery of written off portfolio.•Maintain the ethical standards and code of conduct by displaying composed and professional attitude while dealing with customers.