Kantar is the world’s leading data, insights and consulting company.2018 -Present: CX Partnership Services, Kantar. Dedicated professional with a passion for driving impactful insights and solutions in the ever-evolving landscape of customer experience (CX). Currently spearheading global CX program management at Kantar, the forefront of data, insights, and consulting. With a track record of success spanning 25 years, I've collaborated with top-tier SaaS platforms and global stakeholders to deliver transformative CX implementations across 95 markets and 20+ WPP companies, positioning WPP as a leader in B2B client-centricity and success.My diverse background encompasses extensive insights and market research experience across B2B, B2C, Government, and Social sectors. Having partnered with over 40 client companies and organizations, I've cultivated a deep understanding of various industries, including Automotive, Banking, Telco, and Healthcare, among others. Noteworthy achievements include navigating high-regulatory environments and contributing to the attainment of UK statistics accreditation by the UK Statistical Authority.Backed by Gallup Strengths in Discipline, Empathy, and Responsibility, I thrive in dynamic environments, leveraging a robust skill set that spans CX methodologies, research methodologies (Quant and Qual), and proficiency in tools such as Medallia, SPSS, and SQL. Certified in Prince 2 and well-versed in Agile/scrum methodologies, I ensure projects are delivered with excellence and efficiency.Committed to upholding quality and information security standards, I've led Kantar's UK CX team in compliance with GDPR, CCPA, and Kantar UK Compliance/Risk protocols. My expertise extends to supplier management, pricing negotiations, and research practitioner roles, encompassing customer journey mapping, brand loyalty, and stakeholder management.Side Hussle professional interests: AI and data ethics, Regulation, data law & compliance, Diversity Equality, inclusion and belonging - including the intersection of the above + Mentoring under - represented communities.Let's connect to explore how my expertise can drive tangible results for your organization!