Leading the Manufacturing Industry vertical Customer Success organization, a $1.6B consumption portfolio and a 150-person org across the US. The team facilitates the adoption of cloud technologies, encompassing design, architecture, deployment, and optimization.• Led an organization of customer success leaders, managers, and architects to grow, adopt and deliver world class proactive support for Azure Infra, App, Data and AI and Security. Grew consumption business by $300M and built significant momentum in the Manufacturing Industry.• Collaborated with the VP of Manufacturing vertical Head of Sales, and Head of Engineering and Support to clearly define, establish, and realize the division’s strategic business mission to deliver 36% YoY Azure consumption growth and 28% Unified Support Growth.• Built trusted partnerships with several strategic Microsoft customers, ISV, and Partners resulting in exceeding sales and deployment attainment targets by 30% YoY.• Fostered relationships with Global Delivery Team and WW team to improve delivery, profitability, drive consistency and reduce time. Drafted account strategies and plans that improved customer satisfaction and consumption targets globally.• Integrated multiple Microsoft Service offerings into Customer Success engagements that increased delivery consistency by 50% and accelerated adoption.• Inspired and led a culture of customer-centricity, consumption, adoption, and use by driving accountability to shape the end-to-end customer experience. Streamlined sales and delivery process contribution to increase pipeline completion by 60%

Delivering customer-centric experiences through relationship-based technology solutions. Leading a large organization across the U.S. and Latin America through transformation, exploration, and innovation to maximize customer and employee value.• Built an organization of 300 highly skilled industry experts within the Americas Time Zone delivering to Microsoft top strategic accounts. Delivered $150M of top-line revenue at 40% growth YoY.• Transformed team delivery to focus on Microsoft Strategic outcomes across the 3 clouds (Azure, O365 and D365) Client, Mobile and Cybersecurity with focus on increasing customer solution sales and delivery satisfaction. • Exceeded revenue goal sixteen consecutive quarters to earn Top Sub of the year in FY15, FY16, FY17 and FY18. • Developed Global Azure Center of Excellence (COE) delivery, planning and readiness program strategies resulting in successful completion of 700 deliveries and increased consumption and new work sold in the range of $36M in the first year of implementation.• Founding member of Microsoft Services Enterprise Strategy & Architecture practice, with dual reporting into Americas Services CTO and Americas Enterprise Strategy & Architecture CTO.• Managed workforce plan, resource, and capacity planning to meet customer demands, digital transformation and technology shifts while improving efficiencies by 30% and maximizing profitability by 50% through repeatable services. • Developed recognition rhythm that fostered positive team transformation and greatly enhanced performance and team retention earning the team numerous individual and team accolades within Microsoft internal awards system. • Developed, implemented, and led all college hire academy programs for the Secure Infrastructure domain in the Americas. Served as the global team lead, representing all global time-zone program leads in working with executive leadership.

Led a team of 10 Active Directory and Security engineers, establish the strategy for worldwide security deliverables and visit Microsoft customers throughout North/South America and Europe to ensure the optimal implementation of Active Directory, Federation and Certificate services; developed and implemented innovative processes governing new services and created internal/external training collateral. Member of the Remediation Planning Services (RPS) initiative, Global Public Key Infrastructure (PKI) Lead and the Directory Services Technology Lead for the US Central Region. • Americas PFE Support Architect responsible for developing go-to-market solutions and business development strategies.• Global Team Lead for the Risk Assessment Program (RAP) Remediation team. The team consisted of 10 engineers covering different technologies. The team was responsible for the creation of Risk Assessment Program documentation and presentations to CIO, CTO and upper management at customer sites. The team had an 80% success rate in follow-up remediation tasks including, but not limited to, Consulting Services engagements. • Global Public Key Infrastructure (PKI) lead responsible for setting the direction with security products and training, including the creation of workshops and red zone meetings with the Product Group.• Collaborated with Account Teams on client engagements that led to multi-million-dollar contracts.• Published several white papers, spoke at Microsoft Conferences, and blogged at Microsoft TechNet.

Led and managed 18 engineers across several geographies and measured the team's performance against Six Sigma.Point of contact for CheckFree's production architectural needs which included creating and delivering presentations to senior management about the long term goals for the teamLead technical contact for CheckFree's acquisitions and projects. Developed Infrastructure Migration & Design Manual detailing all migration activities required in the migration of two international and 3 local companies Managed a budget of $4 million dollars annually for the infrastructure requirementsArchitected and implemented various technologies by performing ROI and TCO studies Built engineering processes and procedures governing the day to day activities of the server team.Single point of contact for cross functional relationships internally and externallyManaged native Active Directory 2003 environment across 58 sites worldwide (38 local US sites and 20 international sites). Full control over 1200 servers running various production applications such including all client facing line of business applications (LOB).Designed and implemented various technologies such as Public Key Infrastructure, Microsoft Systems Management Server 2003, and Microsoft Operation Manager 2005Managed a team of architects, engineers, and technical staff to ensure seamless transition for the technology on high priority project, and implementing core Intel infrastructure and application services.Led the Intel Infrastructure team on the overall Data Center committee to determine strategies, logistics, requirements, and technical dependencies (i.e. network, power, hardware) for new data center build-out.Created Project Plan and various project management tools to manage all activities and deliverables.