Amer Kumar Tanwani Email & Phone Number

Vancouver, Bc, Ca

Vancouver, British Columbia, Canada

- Architected and implemented automated Nginx-based load balancing system, leveraging sensor monitoring for dynamic traffic distribution to internal nodes, enhancing system reliability and performance.- Spearheaded automation initiatives using Python and Golang, reducing manual deployment processes by 20 hours per week, significantly improving operational efficiency.- Led cross-functional teams by assigning tasks to engineers and designing architecture for automation systems, ensuring project alignment with organizational goals.- Identified and implemented new product features while conducting comprehensive risk assessments for implementation projects, balancing innovation with system stability.- Developed and implemented Standard Operating Procedures (SOPs) for Tier 1 support, incorporating SQL query utilization for real-time issue resolution, and conducted training sessions for new hires to ensure rapid onboarding and team excellence.- Engineered custom Grafana dashboards integrated with Prometheus, Grafana Alloy, Cadvisor, and Node Exporter, dramatically improving system monitoring and operational visibility.- Designed and deployed a Webex-based alert system, enabling rapid issue identification and resolution, thereby minimizing system downtime. Created runbooks for swift resolution of the issues. - Implemented a production-grade log aggregation system using Loki, reducing root cause analysis time by 50%, and created log-based alerts for proactive issue detection and resolution.

Victoria, British Columbia, Canada

- Led the end-to-end deployment and integration of a critical migration project for Afiniti's integration at ATT, moving them from multiple contact center management platforms to the Genesys PureEngage solution, which utilized microservices based Docker containerized solution, ultimately optimizing Afiniti pairing by 10x.- Reduced toil by automating and streamlining multiple deployment processes through Python and Golang scripting, resulting in a 20-hour weekly time-saving previously allocated to manual and repetitive tasks.- Developed custom monitoring dashboards using HTML, CSS, and Javascript to efficiently monitor production by consuming Restful APIs written in Python and Golang. Swift identification of issues led to a significant reduction in error budget, ensuring consistent achievement of our daily SLO of 99.5%.- Designed and developed modules in native Java for a custom active-active High Availability Solution, seamlessly integrating it with our existing infrastructure to mitigate the risk associated with single points of failure.- Identified and implemented new feature requirements specific to the product, while highlighting potential risks associated with implementation projects.- Created SOPs to empower Tier 1 support teams in real-time issue identification and resolution, leveraging SQL queries. Additionally, led training sessions for new hires, ensuring they were well-prepared to excel in their roles.- Enhanced system monitoring and operational visibility by creating custom Grafana dashboards integrated with Prometheus, Grafana Alloy, Cadvisor, and Node Exporter. Developed a Webex-based alert system to enable swift issue identification and resolution.- Implemented a production-grade log aggregation system using Loki, significantly reducing analysis and root cause identification times. Designed and deployed log-based alerts to expedite issue detection and resolution.

Europe, Asia

- I oversaw a team of Tier-2 integration engineers across diverse regions, including Italy, Portugal, and Turkey, to ensure seamless production operations, ensuring that our enterprise solution consistently met SLAs with 99.5% uptime. The account that I had managed are NOS, Telecom Italia, ENEL and Yapi Kredi Bank. - Responsible for creating SOPs to empower Tier 1 support teams in real-time issue identification and resolution, leveraging SQL queries. Additionally, led training sessions for new hires, ensuring they were well-prepared to excel in their roles.- Took on the critical role of training and preparing new team members, conducting comprehensive sessions to equip them with the skills and knowledge necessary to excel in their roles.- Collaborated closely with partners during technical discovery phases, actively contributing to the identification of Afiniti integration opportunities and gaining an in-depth understanding of complex enterprise-level client telephony environments.- Well versed in the deployment and integration of the Afiniti AI Solution, based on Docker-based microservices architecture. - Designed and executed rigorous user acceptance testing and migration processes, meticulously adhering to SOPs and addressing corner cases. - Delivered Tier-2 support to clients with unparalleled responsiveness, swiftly troubleshooting issues by conducting comprehensive log analysis. Liaised effectively with relevant stakeholders to expedite issue resolution and maintain client satisfaction.

Europe, Asia

- Responsible of technical integration and deployment of Afiniti Services in client telephony environments of Genesys which includes technical discovery, integration design, user acceptance testing and tier - 2 support for European Clients.- Responsible for identifying new feature requirements specific to the product and highlight risks related to an implementationproject.- Experience on analysis of SIP messages and T-lib events. Expertise in Genesys clients likes CME, SCI, GA, OCM and IRD.- Expertise in Trouble shooting the issues by analyzing the Logs.- Experience with installation and configuration of various Genesys framework components.- Actively involved in preparing material and training new resources.

Karachi, Pakistan

Cofounded the startup in Indoor Navigation Services. Following were my responsibilities. I am handling the day to day business activities along with actively involved with technical development.Technical:- Designed and developed data recording android mobile application for sensor calibration data collection.- Architectured and developed server written in Java using JAX-RS, Servlets employing industry-standard REST concepts for collecting the sensor calibration data on the server.- Designed and developed multiple different versions of an android mobile application for indoor navigation along with features of wayfinding, nearby deals, login with backend on GCP and Firebase mostly cloud functions and NoSQL databases. Deployed apps to the Play Store under the MapIn account.shorturl.at/mnqJQBusiness:- Run and managed social media pages. Organized different campaigns.- Acquired basic knowledge of finances for running the business.- Acquired sales skills to sell to the clients effectively. Keep them connected using every channel from cold calling, cold emailing and deals closing.- Deployed and managed a CRM for effective business operations.

CronJobs to keep the server up and running.Created Task Management System to efficiently divide the daily tasks website maintenance tasks using python.Migrated the current site to HTTPS.

Loading Real Time Twitter Tweets using Flume in Hadoop Framework and performing sentiment analysis by using dictionary of rated words.

Nanodegree, Ai Programming With Python

Learn Python, NumPy, Pandas, Matplotlib, PyTorch, and Linear Algebra—the foundations for building your own neural network.

Master Of Engineering - Meng, Computer Engineering

Coursework: Blockchain & Applications, Performant and Efficient Programming Practices Using C++, Algorithms and Data Models, Applied.

Certificate, Quantum Computing

Bachelor Of Science - Bs, Computer Engineering

Activities and Societies: - Worked as a member of Netronix GIK understood the network topology and helped to keep the internet up.

Pre-Engineering