Health Unit Coordinator
Current• Data entry onto computer, booking appointments using iware system and advising on preparation • Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.• Engaging in all queries concerning patients and their results.• Making and receiving calls. Dealing with all enquiries and general all-round office duties.• Book appointments, invoicing, making and receiving calls. General office duties.• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.• Maintains patient accounts by obtaining, recording, and updating personal and financial information.• Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.• Helps patients in distress by responding to emergencies.• Protects patients' rights by maintaining confidentiality of personal and financial information.• Maintains operations by following policies and procedures; reporting needed changes
