Amer Ragab Email & Phone Number

United Arab Emirates

Sharjah, United Arab Emirates

Sharjah, United Arab Emirates

Reporting to Senior CRM Manager :Job Description:Discuses internal office memos and customer requests with senior management and ensure to meet the agreed service level.Works closely with the team to resolve customer complaints, while providing a positive experience.Build and maintain excellent customers’ relationships.Handle escalated customer cases and complaints by phone or face to face and close the cases to customers’ satisfaction.Ensure Placing direct phone calls… Show more Reporting to Senior CRM Manager :Job Description:Discuses internal office memos and customer requests with senior management and ensure to meet the agreed service level.Works closely with the team to resolve customer complaints, while providing a positive experience.Build and maintain excellent customers’ relationships.Handle escalated customer cases and complaints by phone or face to face and close the cases to customers’ satisfaction.Ensure Placing direct phone calls ,E-mails and in& out door meetings with customers.Coordinate and assist the collection team with customers over dues.Assist the team to collect the handover payment from customers within the handover process.Follow up with Team on the pending cases and try to accelerate to meet the customer satisfaction.Coordinate with the projects Department and the customers over the final layouts and designs for fit out process.Responsible in developing and publishing the Fit out Manual, circular letters and related documentations.Guide the team in handling and coordinates with all the relevant departments before and after the property is handed over to resolve customer related queries.Handling all Title Deeds related problems.Handover of completed projects to clients.Manage all assignment and transfer of ownership cases for off plan and ready properties. Show less

United Arab Emirates

• Communicating with clients through email, telephone and walk-ins to answer queries and handle transactions related to property Title Deed, OQOOD and Payments.• Making appointments and meet the customers to provide proper information about Properties settlement calculation and termination process. • Preparing settlement agreements and undertaken letters for DLD Submission. And following up for with DLD to complete the procedures.• Properties Settlements and terminations procedures… Show more • Communicating with clients through email, telephone and walk-ins to answer queries and handle transactions related to property Title Deed, OQOOD and Payments.• Making appointments and meet the customers to provide proper information about Properties settlement calculation and termination process. • Preparing settlement agreements and undertaken letters for DLD Submission. And following up for with DLD to complete the procedures.• Properties Settlements and terminations procedures Knowledge.• SPA signing and collection including follow up on Missing documents.• Manage customer transactions related to property registration, payments, handover, title deeds, transfer and sale, community related issues• Coordinating with the other departments for the smooth running of the business day like Finance, collections and legal; to steam line processes, ensuring effective customer support and quick resolution of complaints.• Ensure all client issues are resolved to build and maintain excellent customer relationships.• Handling DLD OQOOD submission, project registration and all related issues.• Issuing and renewing all the company trade Licenses and Permits for the new Offices. Show less

Reviewing unit account for existing clients.Analyzing each and every case as per the project requirements,payment plans and documents clearance.Raising various client requests on CRM tools, based on client relations with the company and the level of risk to business. Coordinating with the other departments for the smooth running of the day business like Finance,collections and legal to get the accounts statement up to date. Making appointments and meet the… Show more Reviewing unit account for existing clients.Analyzing each and every case as per the project requirements,payment plans and documents clearance.Raising various client requests on CRM tools, based on client relations with the company and the level of risk to business. Coordinating with the other departments for the smooth running of the day business like Finance,collections and legal to get the accounts statement up to date. Making appointments and meet the customers to clear all the dues , verify all the paperwork and proceed with handover.Placing direct phone calls and E-mails to customers that are post due.Assisting clients with mortgaged cases. Negotiate with client regarding penalty waiver request and agreed with client on the percentage of discount.Providing clients with project updates.Ensured complete handover procedures of purchased properties From time of purchase until keys HandoverDetermining client's need and financials abilities propose solutions that suit them.Arranging site visits for clients and property consultants.Preparing and following up all types of snag issues and customer feedback/complaints.Preparing Handover files and contacting customers to sign it.Applying for title deed and following up with the responsible authorities.Handling assignment cases and following up with client’s until the resale completed. Show less

Dubai

• Managed a 300-room full-service hotel.Prepare for daily arrivals in terms of room allocation, amenities and special requests of Guests.• Register and process check in for all arrivals.• Update and check guest information into the computer after a complete check in.• Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.• Handles walk in counter reservation at all times and process call in reservation when… Show more • Managed a 300-room full-service hotel.Prepare for daily arrivals in terms of room allocation, amenities and special requests of Guests.• Register and process check in for all arrivals.• Update and check guest information into the computer after a complete check in.• Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.• Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.• Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time. Show less