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InterviewerCoachingDecision making Team leaderOperational managementGenerate innovationFollowing the KPI's Customer satisfactionWorkforce consultantCoordination with unitsWorkaholicCapacity planning Scheduling shifts with the agents & reports with the management.Organize meetings.Calculating the service level for the center.Checking the abandon rate.Forecasting the call volumes.Strategic plannerPayroll and benefitsHR administrationEmployee self-servicesTime and attendanceCareer and succession planning / talent acquisitionTalent management and applicant trackingLearning management and/or training managementPerformance managementForecasting and schedulingEmployee budgetingWorkforce tracking and emergency assistAbsence and leave managementAdherence / conformance to scheduleForecasting of workload and required staffInvolvement of employees into the scheduling processManagement of working times and accountsBusiness Analysis and monitoring of the entire process.
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Human Resources SpecialistRoads And Transport Authority Apr 2022 - Oct 2022United Arab Emirates- Perform all responsibilities associated with automation system” Manager’s system orientation programs, errors and issues solving, system managements, controlling Job description Evaluations and Updating processes...etc.”- Follow up the organizational chart changes in RTA regarding new Admin Orders issued or change job titles and grades.- Handling grades evaluations and re-evaluation from DGHR- Receive and Check requests relating to employee’s promotion and transfer, study… Show more - Perform all responsibilities associated with automation system” Manager’s system orientation programs, errors and issues solving, system managements, controlling Job description Evaluations and Updating processes...etc.”- Follow up the organizational chart changes in RTA regarding new Admin Orders issued or change job titles and grades.- Handling grades evaluations and re-evaluation from DGHR- Receive and Check requests relating to employee’s promotion and transfer, study suitability with regards to vacancies availability, provide recommendations to Manpower Planning Manager, and follow up the closure on automation system.- Identify and analyze the manpower planning of entire RTA by applying the most appropriate methods for forecasting and estimating future manpower and available resources to prepare the annual manpower budget.- Oversee and monitor the preparation & implementation of “Nationalization Program” in the yearly manpower plan, coordinate with DGHR about Nationalization Status and its progress on periodic basis.- Assist managers to define their manpower needs, integrate the requirements to the human resources & development plan and ensure the co-ordination with the recruitment manager for implementation.- Evaluate, maintain, and modify operating policies and systems consistent with best practices; achieve improvement in annual manpower planning indicator measure.- Manage the Job Descriptions for all RTA jobs and ensure they are updated and evaluated according to the current structure.- Oversee the Job Evaluation & Re-Evaluation in coordination with all concerned.- Ensure that job titles and organization structures for all RTA departments are up to date on GRP system for Government of Dubai.- Manage the transfer and promotion of employees and ensure it is according to the policy and procedure.- Coordinate with Dubai Smart Government to adopt changes in the GRP System.- Participate in organizational development strategies Show less -
Human Resources ManagementFirst Abu Dhabi Bank (Fab) Feb 2021 - Apr 2021United Arab EmiratesSupporting in SVM team -
Manager - People SupportFirst Abu Dhabi Bank (Fab) Nov 2019 - Feb 2021 -
Senior Analyst Officer - Work Force Planning ManagementFirst Abu Dhabi Bank (Fab) Jun 2011 - Nov 2019United Arab Emirates -
Senior Customer Service RepresentativeFirst Abu Dhabi Bank (Fab) Mar 2009 - Jun 2011 -
Customer Service OfficerFirst Abu Dhabi Bank (Fab) Jan 2008 - Mar 2009 -
Accounting AssistantAbu Dhabi Woman Association Feb 2005 - Apr 2007Woman Foundation Office
Amer Saeed Skills
Frequently Asked Questions about Amer Saeed
What is Amer Saeed's role at the current company?
Amer Saeed's current role is Human Resources & Specialist in BPO, Government & Banking GCC Industries &Specialise in WFM.
What is Amer Saeed's email address?
Amer Saeed's email address is am****@****nbad.ae
What schools did Amer Saeed attend?
Amer Saeed attended 42.
What are some of Amer Saeed's interests?
Amer Saeed has interest in Swimming, Football.
What skills is Amer Saeed known for?
Amer Saeed has skills like Leadership, Managing Meetings, Banking, Anti Money Laundering, Accounting, Credit Cards, Self Confidence, Report Writing, Flexibility, Cross Selling, Workforce Planning, Customer Satisfaction.
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