Desktop Support (Field) Engineer
Current• Working as the sole technical contact lead for BTP officers and staff in the ‘Midlands’ region.• Contributing technical expertise when helping to assess and address issues; providing` fit for purpose` IT/technical solutions, whilst tailoring language to avoid jargon, when talking to clients and stakeholders.• Managing Technicians and other IT professionals when needed, ensuring service meet agreed SLA’s and building a culture of people management based on ensuring clear communication at all times; motivating, training, and explicitly recognising individuals’ strengths.• Traveling to BTP stations through the UK; dealing with hardware and software faults on PC workstations, portable computers, printers, local area networks and local file servers.• Managing data backup work and server maintenance tasks.• Pro-actively contributing to meetings; providing advice on procurement, projects planning and budgeting.• Producing user and technical documentation to help reduce the service desk call queue with software and hardware roll outs.• Completing various tasks, including: configuring Blackberry, Android and iOS devices for police officers and staff; deploying and packaging software with SCCM and providing adept Asset Management.• Performing multiple other technical responsibilities on a day to day basis; ensuring that all calls/jobs are completed within established SLAs.
