Amer Dakkak Email & Phone Number

Dubai, United Arab Emirates

- Expanded market presence within government, IT, and other sectors across Dubai andNorthern Emirates. Built strong relationships with key decision-makers to drive businessgrowth.- Relationship Management: Worked closely with cross-functional teams to deliver ITsolutions seamlessly. Maintained and strengthened partnerships with global brands likeLenovo, Huawei, Dell, HPE, AWS, Microsoft, And many more t o meet sales targets.- Sales Strategy: Monitored market trends and competitor activities to refine salesstrategies. Contributed to developing innovative sales tactics tailored to client needs.- Pipeline Management: Managed the entire sales process from prospecting to closing deals,maintaining a healthy and active sales pipeline. Conducted regular meetings to track andmanage opportunities.

United Arab Emirates

Sustain and nurture solid relationships with key clients and generate income for the company. Utilize company resources to develop and implement strategic solutions to achieve key clients’ long-term goals.

Dubai, United Arab Emirates

As a Manager for Jumbo Unwired team, I am managing the daily team activities on site and planning projects. Responsible for the P&L, performance, team skills enhancements, and motivating the team. Also required to acquire new products and prospected products that can serve customers’ base in smart home area. Buying materials, tools and products from vendors including prospecting new vendors that service products with good quality and low cost.Design solutions, coordinate installations and manage proof of concepts.Visit Jumbo Stores across UAE, educate promoters and store managers about smart home services, setting lead generation process then evaluating the performance to report it to higher management.Initiated joint road shows with popular vendors in multiple mall locations.

Dubai, United Arab Emirates

As a Business Development, I am responsible for acquiring new products and opening new channels for trade and sale. I was successful in bring distribution rights for couple of technology products such as Robotic Vacuum Cleaners, smart home automation products and Building hygienic technologies. And successfully rolled-out products to market and achieved successful sale through multiple sale channels.

Managing key accountsManaging ongoing projects

Dubai

Under Etisalat Services Holding which is part of Etisalat Group, EDCH provides a complete solution to GSM mobile operators for roaming facilities to be provided to their customers. EDCH is the only Data Clearing House based in the Middle East serving many leading operators in Middle East, Africa, Asia and Europe. Roaming solutions such as Data/Financial Clearing, Revenue Assurance, Value Added Services, and Mobile Money Hub etc. are offered.As a key account manager, I am responsible for the development and achievement of sales through sales channels. I play important role in new business pitches and stands responsible for the successful on-boarding of new clients. I Focus on growing and developing existing clients, together with generating new business. Write business plans for all current and opportunity tender business acting as the key interface between the customer and all relevant divisions. Should cover technologies such as, OTT, LTE, IOT, M2M and internet of the things.Achievements:Secured 6.9 Million Dirhams in revenue for over 15 running clients from MENA region, succeeded in upselling value added services and solutions, and communicated company’s mission, vision and strategy to clients and partners. Successfully delivered on time new service requests including getting contracts signed by operators worldwide as per schedule.

Dubai

As a roaming analyst, I am responsible for analyzing clients’ issues and study business cases in order for sales team to approach clients. Responsible for solving problems clients are facing through the day-to-day roaming activities. Should be able to understand and implement company’s projects and associated life cycles (SDLC & ALM). Coordinating with internal teams such as developers and finance department for providing support to clients and achieve projects outcomes. Perform reports extraction from online portals for internal/external stakeholders.Achievements:Saved over a million estimated USD amount of revenue for clients by providing on-time fast response to critical situations and unexpected failures in clients’ network, successfully built a relationship with clients that increased clients’ satisfaction ratio, and redesigned some of company's training materials to meet the latest trend in GSM world as well as providing training courses to clients’ staff coming from all over the world.

Dubai

PCP is a free zone company that provides precast products for construction industry, the fully automated German production line produces products that help the fast operation in buildings’ construction.As a plant engineer/manager, heading the maintenance department having to manage experienced technical staff, I am responsible for the smooth operations of plant’s ecosystem as well as managing plant’s internal/external processes concerning production, delivery and staff technology, and I am responsible for managing and administrating company’s IT network to achieve staffs’ full connectivity and insure performance.Achievements:Performed major maintenance projects that saved the company an estimated 500 thousand Dirhams spend over third party contracts, successfully designed a service system where every element in the factory being observed, serviced and maintained, and efficiently updated companies accreditation and licenses related to environment, health and safety (ESH).

Doing research and working on papers concerning security issues like watermarking and other areas.

Master Of Business Administration (Mba), Business Administration And Management, General

Activities and Societies: Debate team Consultancy Project, Shopping Mall Business Proposal, Marketing techniques, Organizational Behavior.

B.E. Degree, Electrical Engineering, Department Of Computer And Automation Engineering; Control Systems

Designed and Implemented Embedded Voice Over IP System (IP phone), graduation project Additional Projects Handled: -Designed.