- Manage medication and mediate service user mental and physical care.- Assist service users to maintain housing, support skill building, promote community integration and facilitate therapeutic group activities in an effort to build a sense of community. - Provide individual support to tenants through direct engagement, overseeing the program, ensuring the safety, security and wellbeing for all service users.- Work collaboratively with internal and external stakeholders to promote adequate care for the clients.- Advocate with and on behalf of clients to improve and or maintain wellbeing and benefits.- Create, maintain and improve a healthy working relationship with the service user and their circle of care.- Support and encourage clients in activities of daily living.- Shares responsibility with the Team for implementing appropriate housing supports that assist clients in pursuing/achieving their goals.- Support the maintenance of a safe/ clean environment including pest control preparation and support.- Plan and facilitates group activities/events which foster client engagement/participation, the development of social networks, and skill acquisition.- Support the meal program, task include but not limited too: menu planning and meal preparation.- Participates in team meetings, provides input and ideas for improving services, efficiencies and ongoing program planning.

• In charge of developing care plans and referral services including but are not limited to: housing and food bank assistance, medical-health, financial counselling, employment, legal, bereavement services, housing and settlement support, traditional medicine and other services as required by First Nations, Métis, Inuits and 2 Spirited community members• Responsible for intakes of new community members, assessment of needs, developing case files and client care plans, determining specific short and long-term goals and coordinating services• Effectively link clients to internal and external community resources according to their individual needs • Successfully maintain and develop service partnerships with current and new community partners• Participate on outreach events representing 2-Spirited People of the 1st Nations, providing information about services• Liaise and advocate on behalf of clients with other community agencies to ensure clients access utmost informed service, support and available program benefits• Participate in staff meetings to communicate information, resolve problems and achieve 2-Spirited People of the 1st Nations objectives• Maintain active monthly record-keeping statistics, submits accurate reports, maintain professional and effective information tracking on all monthly activities performed and meets requirements in a timely manner

• Successfully case managed around 120+ clients both youth and adults, conducts weekly phone calls and sent emails in order to follow-up their job search activities and current working and personal situation• Conducted effective one-on-one client intakes and assessments processes utilizing Common Assessment techniques• Provided consultation and maintains well detailed case notes and reports on each client • Liaised and advocated on behalf of clients with outside community agencies, OW case workers, government agencies and counselors to ensure clients are receiving utmost informed service and support• Conducted internet job search in various employment related websites, identifies potential job opportunities for unemployed clients, including individuals with literacy, language barriers and on social assistance • Collected and evaluated information to determine eligibility for Personal Supports, special placement and incentives funding; refers clients to Assessment Service or refers out to other programs and services • Effectively coached and guided clients on effective resume writing, cover letters and interview preparation, resulting in clients being successful at securing employment in a short time frame• Responsible for assisting clients with ministry funded programs such as Second Career, OSEB and paid placements• Facilitated pre-employment workshops, job fairs, employer sessions and other events that allow clients to get interviews and to prepare clients to successfully gain and maintain employment• Maintained and disseminated up to date knowledge on community services, including all services available through MTCU, government ministries and agencies; sharing this information with clients and community partners• Maintained active monthly caseload statistics, submits accurate reports, maintains professional and effective information tracking on all activities performed and meets monthly statistical requirements in a timely manner

• Provided external presentations, promote vpi services and ensure developing of strong relationships with other agencies, stakeholders and community partners• Successfully trained volunteers and placement students on effective and professional workshops’ facilitation techniques, referral to services within the GTA, résumé, cover letter critique and conduction of mock interviews• Worked in partnership with the City of Toronto in the PAYE program (Partnerships to Advance Youth Employment) designing and delivering job search presentations for their youth clients • Referred and advised clients about diverse legal, medical, computers, ESL, volunteer, settlement and other funded-programmes as well as liaise regarding clients’ progress• Created and implemented the “English Conversation Group”, raising clients’ self-esteem, positive attitude and self-confidence to communicate in English, required to successfully perform during job interviews and succeed in the Canadian workplace• Designed and facilitate over 10 Life Skills, pre-employment workshops to enhance the employability of unemployed participants and facilitate Career Exploration sessions as well as Second Career Application sessions• Designed and created promotional flyers for diverse activities in the Employment Resource Centre and maintain up-to-date relevant information about services available in the GTA obtained through my personal network• Maintained active monthly caseload statistics, submit accurate reports in a timely manner• Assisted clients to develop job search strategies, overcoming barriers to employment and provide labour market information• Provided one-to-one consultations with clients and explore opportunities about employment, settlement and other related options according to clients’ individual needs• Worked closely and communicates effectively with co-workers and managers to assist clients achieve their training and career goals ensuring clients’ and agency targets are met

• Successfully case managed a case load of 120+ clients both youth and adults, conducted calls in order to follow-up with clients’ job search activities and current working and personal situation• Recruited, trained, supervised volunteers and placement students determining their suitability in relation to areas such as effective and professional intake, counselling, workshops’ design, facilitation, referral services and others• Provided orientation and on-going training of volunteers when required, ensuring high quality results at all times• Liaised regarding clients’ progress, advocated on their behalf with outside community agencies, OW case workers, government agencies and counsellors to ensure clients were receiving utmost informed service and support• Coordinated services and programs with the manager as required, referred clients to pre-employment, legal, medical, computers, ESL, volunteer, settlement, assessment centres and Service Canada funded-programmes • Interviewed, assessed, conducted one on one counselling with clients to successfully overcome barriers through individualized goal setting, career exploration, action planning and emotional support• Assessed clients’ eligibility and suitability for Second Careers, wrote effective rationales and case notes resulting in clients being approved for MTCU (Ontario Ministry of Training Colleges and Universities) training• Conducted internet job search in various employment related websites, identified potential job opportunities for clients with literacy, language barriers and on social assistance • Maintained weekly, monthly caseload statistics and submitted reported to manager, with proven accuracy

• Successfully taught all levels of LINC and ESL basic, intermediate and advance• Improved and reinforced vocabulary, pronunciation, grammar and communication skills needed by newcomers through one on one and group discussions in order to succeed in the Canadian workplace • Implemented and designed appropriate lesson plans, teaching methodologies in accordance with immediate needs, prior experiences and life goals of ESL learners• Provided materials, designed engaging activities creating an enjoyable learning experience and atmosphere in order to promote and increase fast learning effectiveness and fast English communication skills• Developed English tests and provided reports by the end of each term

• Provided interpretation services from Spanish to English for social services, legal and medical meetings, including assistance filling forms and related documents• Accurately interpreted the meaning and intent of the words spoken and interrupted for clarification when required, respecting the integrity and right to confidentiality of all parties• Maintained professional conduct and clear role boundaries at all times

• Taught all levels of basic, intermediate, advanced in both Spanish and English for international and local students• Improved, reinforced grammar, vocabulary, pronunciation and communication skills needed through one on one and group sessions• Implemented and designed appropriate lesson plans, teaching methodologies in accordance with immediate needs• Provided materials, designed engaging activities creating an enjoyable learning experience and atmosphere in order to promote and increase fast learning effectiveness in both Spanish and English• Developed tests and provided reports by the end of each term