Amer Najib, Msc Cism® Pmp® Email & Phone Number

Chennai, Tamilnadu, IN

• Leading the Technology department including the technical implementation
• and operation
• set a delivery strategy and operation plan including
• set an improvement plan for the technical operation
• Lead the PM activities for the new projects
• Face a customer and lead the negotiation for the new business

• Define the sales target and budget and SLAs
• Set a marking and sales plans in alignment with the budget and target
• Facing customers and vendors and lead the negotiation process for new business
• Lead the IT operation and support team
• Playing the PM role for the new projects
• Define the customization needs for the systems

Kista, Stockholm, SE

• leading the IT Delivery Strategy and Automation Department and business Line of IT Managed services global business unit including 50+ contract and department with $300M budget.o Set a delivery strategy for the Global.

Kista, Stockholm, SE

• leading opportunities and deals with customer on the global in the following stages o Early engagement and building a relationshipo Presales activities o Negotiating and Closing the contract o Deliveries according to.
• Set an enhancement plan for the MS IT delivery project cross Ericsson
• Lead the development activities and implementations according to customer needs
• Execute and follow the enhancement plans till closure
• Involve in many special programs to enhance the efficiency and financial figures cross Ericson
• Support the up-selling / add-on-sales

Shenzhen, Guangdong, CN

• Leading the Pre-Sales activities in ME region.
• Fully responsible and accountable on all 3rd Party contracts within ME region.

Shenzhen, Guangdong, CN

• Head of IT department of Zain KSA which is outsourced to Huawei, Directly managing 100+ resources distributed among different locations within KSA and outside KSA (Egypt and India ).The scope covering the IT NOC, IT.
• Increase the achieved SLAs
• Enhanced the customer satisfaction
• Solve issues with applications impacting the delivered services
• Complete the development and implement new systems
• Reduce the cost in few areas

Shenzhen, Guangdong, CN

• Responsible for managing IT outsourcing and managed services, IT applications and development services. Optimizing operations and implementing best practices, meeting defined Service Level AgreementsMajor achievements.
• Directing the department, developing and implementing organizational plans in line with business strategy, managing financials in accordance with KPIs and financial targets
• Managing the implementation and transition of the IT services outsourcing project of IT Operation department of VIVA Bahrain to successful completion
• Leading the transition and implementing the IT services outsourcing project of Application Development Management department of VIVA Bahrain
• Responsible for the bidding process with MENA Bahrain and the bidding for Batelco Bahrain IT outsourcing project

Shenzhen, Guangdong, CN

• Head of IT department for Zain Bahrain, directly managing 60 staff and an additional 6 resources within the Zain group; the work scope covering IT NOC, IT operation and BSS 2nd line support.Major achievements include:
• Managing business unit with a budget of approximately $2 million
• Increase the profitability of the department, whilst maintaining departmental headcount
• Conducting IRM requirement and achieving target of reducing headcount by 25%, increasing team efficiency and handling the major increase in the business with the same number of resources
• Increasing departmental profitability, and ensuring contract renewal for additional 4 years
• Responsible for upgrade of range of technologies including Wimax to 16e technology, IPCC / CVP, SAN, Roaming system and the Interconnect system

Kuwait City, Kuwait, KW

• Head of IT department for Zain Bahrain, directly managing 60 staff and an additional 6 resources within the Zain group; the work scope covering IT NOC, IT operation and BSS 2nd line support.Major achievements include:
• Managing business unit with a budget of approximately $2 million
• Increase the profitability of the department, whilst maintaining departmental headcount
• Conducting IRM requirement and achieving target of reducing headcount by 25%, increasing team efficiency and handling the major increase in the business with the same number of resources
• Increasing departmental profitability, and ensuring contract renewal for additional 4 years
• Responsible for upgrade of range of technologies including Wimax to 16e technology, IPCC / CVP, SAN, Roaming system and the Interconnect system

Amman, JO

• Managing the BSS / OSS division for Zain Telecom Carrier, including negotiating contracts and vendor management, setting and controlling departmental budget Major achievements:
• Built a highly effective BSS / OSS team and Billing Resources team, recruiting the best possible staff, coaching and providing training, allowing all members to operate independently with minimal supervision
• Supported implementation of new billing system within IT and fully responsible for the integration points
• Implemented Near Real Time Roaming Date Exchange System and new Roaming system ( Geneva) to replace Jupiter which handling the Rating and TAP files
• Upgraded the roaming TAPIN & OUT files from TAP2 to TAP3.10 and Roaming Geneva\IRB system to version 5.1
• Implemented CAMEL, GPRS and One Network within Roaming and Mediation systems

Amman, JO

 Leading the Development activities covering all DLC stages and 2nd line support for new technologies applications  Completed 6 major projects The following applications under capacity:o Branches automation System ( Navigator )o Internet Banking system ( NetBanker ) bank portal and internet banking systemo Bank Signature systemo Exam Online

Masters Degree, It

B.Sc., Computer Science

Project Management Professional (Pmp)

Business Management

Accounting

Cism