• Leading the Technology department including the technical implementation • and operation• set a delivery strategy and operation plan including• set an improvement plan for the technical operation• Lead the PM activities for the new projects• Face a customer and lead the negotiation for the new business • Manage the 3rd party contracts• Review the SLAs and financial targets on weekly basis and define an augmentation activities if needed• Leading the operation department including the sales and marking• Set a marking plan a track it in alignment with sales

• Define the sales target and budget and SLAs• Set a marking and sales plans in alignment with the budget and target• Facing customers and vendors and lead the negotiation process for new business• Lead the IT operation and support team• Playing the PM role for the new projects• Define the customization needs for the systems• Manage the 3rd party contracts• Leading sales activities• Creating and executing the business development plan

• leading the IT Delivery Strategy and Automation Department and business Line of IT Managed services global business unit including 50+ contract and department with $300M budget.o Set a delivery strategy for the Global Business Unit - Service Delivery Unit Operate MS ITo Set the Service Functions and Service Elements with the activities of each SE to MS IT and publish ito Standardized the blueprint and communication channels between different entitieso Create a pyramid for the delivery with a distribution for each Job Role among the Job Stageso Create a tactical allocation plan o Create a mapping between Service functions / Service Element with the automationo Lead the development team and activities of ADLC including the implementation and customizations activities o Assess the skills and competencies in order to identify the gap and needs and set a plan to cover ito Set a plan and implement it for automation implementation to achieve efficiency out of ito Involve in the new tools and automation evaluationo Support the projects delivery o Set an enhancement plan for the MS IT delivery project cross Ericssono Execute and follow the enhancement plans till closure o Involve in many special programs to enhance the efficiency and financial figures cross Ericsono Support the up-selling / add-on-sales

• leading opportunities and deals with customer on the global in the following stages o Early engagement and building a relationshipo Presales activities o Negotiating and Closing the contract o Deliveries according to contracto Managing the relationship with customero Execute the Transition & transformation projects • Set an enhancement plan for the MS IT delivery project cross Ericsson• Lead the development activities and implementations according to customer needs• Execute and follow the enhancement plans till closure • Involve in many special programs to enhance the efficiency and financial figures cross Ericson• Support the up-selling / add-on-sales• Projects :o Managed Services Transition Project with Hutchison Telecom Hong Kong in 2015, including the transition of the resources, services, application and HW state of IT.o Transition project of the Manager Services contract with MBNL UK from Aug-2015 till Apr-2016. This was a transition project including transition of resources, applications, HW, operation services and development services.• Assignments :o Contract Review Setup Program : review the top MS contracts and the contract with issues and set a plan to improve them financially and in terms of delivery as well.o Verizon US improvement plan : review the contract status with the MSIP team and assess the status financially and in delivery perspective and came up with and improvement plan and follow the implementation of it.o Automation program : study and analyze tools that can be used in the delivery of MS in order to enhance the delivery efficiency and quality. And implement the selected tools in a delivery accounts.o Set up the delivery Service Functions and Service Elements, Delivery Strategy, Delivery Models, blueprint, pyramid, mapping the delivery with Automation tools and competencies within the MS IT delivery unit.

• Leading the Pre-Sales activities in ME region.• Fully responsible and accountable on all 3rd Party contracts within ME region.

Head of IT department of Zain KSA which is outsourced to Huawei, Directly managing 100+ resources distributed among different locations within KSA and outside KSA (Egypt and India ).The scope covering the IT NOC, IT operation (AMS, IMS & EUS), BSS 2nd line support and development services.Major Achievements include :• Increase the achieved SLAs• Enhanced the customer satisfaction• Solve issues with applications impacting the delivered services• Complete the development and implement new systems• Reduce the cost in few areas• Leading the negotiation and setup agreements with 3rd party vendor• Leading the negotiation with customer on the contract.

Responsible for managing IT outsourcing and managed services, IT applications and development services. Optimizing operations and implementing best practices, meeting defined Service Level AgreementsMajor achievements include:• Directing the department, developing and implementing organizational plans in line with business strategy, managing financials in accordance with KPIs and financial targets• Managing the implementation and transition of the IT services outsourcing project of IT Operation department of VIVA Bahrain to successful completion• Leading the transition and implementing the IT services outsourcing project of Application Development Management department of VIVA Bahrain• Responsible for the bidding process with MENA Bahrain and the bidding for Batelco Bahrain IT outsourcing project

Head of IT department for Zain Bahrain, directly managing 60 staff and an additional 6 resources within the Zain group; the work scope covering IT NOC, IT operation and BSS 2nd line support.Major achievements include:• Managing business unit with a budget of approximately $2 million• Increase the profitability of the department , whilst maintaining departmental headcount• Conducting IRM requirement and achieving target of reducing headcount by 25%, increasing team efficiency and handling the major increase in the business with the same number of resources• Increasing departmental profitability, and ensuring contract renewal for additional 4 years• Responsible for upgrade of range of technologies including Wimax to 16e technology, IPCC / CVP, SAN, Roaming system and the Interconnect system• Implementing Task Force Management application and NRTRDE system• Responsible for implementing and delivering Billing System (TABS) in terms of CRs and fault support• Training staff to manage new applications, new versions of applications and infrastructure elements

Head of IT department for Zain Bahrain, directly managing 60 staff and an additional 6 resources within the Zain group; the work scope covering IT NOC, IT operation and BSS 2nd line support.Major achievements include:• Managing business unit with a budget of approximately $2 million• Increase the profitability of the department , whilst maintaining departmental headcount• Conducting IRM requirement and achieving target of reducing headcount by 25%, increasing team efficiency and handling the major increase in the business with the same number of resources• Increasing departmental profitability, and ensuring contract renewal for additional 4 years• Responsible for upgrade of range of technologies including Wimax to 16e technology, IPCC / CVP, SAN, Roaming system and the Interconnect system• Implementing Task Force Management application and NRTRDE system• Responsible for implementing and delivering Billing System (TABS) in terms of CRs and fault support• Training staff to manage new applications, new versions of applications and infrastructure elements

Managing the BSS / OSS division for Zain Telecom Carrier, including negotiating contracts and vendor management, setting and controlling departmental budget Major achievements:• Built a highly effective BSS / OSS team and Billing Resources team, recruiting the best possible staff, coaching and providing training, allowing all members to operate independently with minimal supervision • Supported implementation of new billing system within IT and fully responsible for the integration points• Implemented Near Real Time Roaming Date Exchange System and new Roaming system ( Geneva) to replace Jupiter which handling the Rating and TAP files• Upgraded the roaming TAPIN & OUT files from TAP2 to TAP3.10 and Roaming Geneva\IRB system to version 5.1• Implemented CAMEL, GPRS and One Network within Roaming and Mediation systems• Managed implementation of new Mediation application and 2 major Mediation upgrades which required migrations• Supported integration of the Mediation system with the Billing, Rating, Interconnect, DWH, Roaming and other systems• Accountable for SAN project requiring a full migration for all systems

 Leading the Development activities covering all DLC stages and 2nd line support for new technologies applications  Completed 6 major projects The following applications under capacity :o Branches automation System ( Navigator )o Internet Banking system ( NetBanker ) bank portal and internet banking systemo Bank Signature systemo Exam Online