Amer Nizamuddin Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

A leading ecommerce solutions provider for brands and retailers globally. I spearhead a team of functional heads who are experts in different areas across Technology, Operations Delivery, Integrated Commerce, General Pool Projects, Staffing solutions, Recruitment and L&D. My focus is on P&L Management, with an emphasis on Strategy, Growth, Operational Excellence, Client Delight, Gross Margins & Net Profitability.Accomplishments:I have delivered ~250% increase in operations revenue and a seven-fold increase in profitability while optimizing the COR (Cost of Revenue) by innovative infusion of technology and automation. Reduced cost of revenue by 25%.New client acquisitions and targeted account mining contributed approximately 51% of total operations business revenues.

Mumbai Area, India

Responsible for the growth, profitability, solutions, delivery, client management aspects of the Operations Business. Service Delivery Operations included content cataloging, prefilled catalogs, imaging solutions, sentiment analysis, Net Promoter Scores, research, and data analytics across ecommerce categories.Accomplishments:I revamped the operations delivery and added new lines of business; acquired prestigious accounts including Fortune-500 companies. Led business growth in the Americas as well as in new markets - Middle East and South AfricaI Piloted Lean practices, including six sigma tools; and established the Six Sigma DNA of continuous improvement across the organization. I also set up the Program Managment Office (PMO) to drive consistent project management practice across board.

Noida Area, India

Legal Process Outsourcing (LPO)I was responsible for spearheading business growth, service delivery and overseeing P&L. I pivoted annual revenues of US$ 30 million (INR 180 crores). I piloted a pan-India team of 600+ people and supervised client service delivery and critical business support functions including Compliance, Human Resources and Strategic Partnerships. My key areas of focus were people, process, and technology infusion into legal processes. I supervised client deliverables, process improvement, automation, quality assurance, cost & risk management. I led the ISO 27001:2005 certification, implementation & compliance.

Noida Area, India

I established and expanded the Global Delivery Services (GDS) in Delhi NCR. Responsible for the growth, profitability, operations, and service deliveries. Guided Service Delivery, HR (Talent Acquisition & Talent Engagement), Business Excellence (operations performance, measurement & improvement, process automation, quality assurance and Six Sigma Analytics), Business Continuity Planning (BCP) & Compliance.Designed and implemented a culture of continuous improvement and accountability.Transformed the team model from a functional organizational structure and silos into a strong matrix structure.

Noida, Uttar Pradesh, India

World's leading CAD & BIM producer & solutions provider to AECO firms, real estate companies, & city governments.I set up the Program Management Office based on the "hub & spoke" model, which creates a central point of review, coordination and communication for all program and project management activities. Improved quality and client delivery timeline adherence by 30%.

Chennai Area, India

I led the Transactional Banking, Insurance, Pre Media, and Legal operations verticals as the Delivery Head. In this role, I was responsible for the business strategy, P&L, Client Management, Process Improvement, Project Management, Implementation of Six Sigma tools, and team management and overall client satisfaction. Worked closely with the India Head and President on Business Strategy.Achievements:Grew top line and profitability. Hit the first 1Mn. USD per month account revenue in Legal. Achieved the lowest rate of attrition in the company. Awarded the RR Donnelley award for Leadership.

Chennai, Tamil Nadu, India

I launched the Management Information Division at OfficeTiger. I worked closely with all the business vertical heads in mapping the business workflows for each vertical and used the process mapping to functionally architect of the award-winning workflow solution tTrack. Led data collection, analysis, and reporting org. Wide. Improved reporting efficiencies and data transparency leading to an increase client satisfaction score by 30%

I supported the HyperQuant Management team with data analytics, process mapping (travel industry), technical writing, and management reporting. I set the periodicity of reporting organization wide. Reduced effort in report generation by almost 50% by porting data to SQL databases.

As a Business Analyst, I was responsible for financial reporting, data and financial audits, financial reconciliations, process mapping, and process improvement initiatives. I led improvement in financial reconciliation processes by time savings and output quality of more than 20%.As Project Manager, I led key consulting projects and reported directly to the Management Partners.

Leadership With Ai, Artificial Intelligence, Machine Learning, Strategy, Leadership, 98.96%

Leadership with AI by ISB Executive Education is a comprehensive program designed to equip executives and professionals.

Pgditm, Strategic Management, Finance, General Management

Business strategy, marketing management, finance, information technology and e-commerce.

Bachelor'S Of Commerce (Honors), Economics, Finance, Commerce, Honors

Activities and Societies: Public Relations Coordinator, English Literary Society

Isc, Physics, Chemistry, Mathematics, Economics

Activities and Societies: Debate Team, Quiz Team, Soccer Team, Tennis Team, Table Tennis Team

Icse

Activities and Societies: Debate Team, Quiz Team, Soccer Team, Tennis Team, Table Tennis Team