Amethyst Peavy Email & Phone Number

Riverview, Florida, United States

Riverview, Florida, United States

For Homes by WestBay/Casa Fresca.

United States

Maintained database for client updates regarding insurance carrier onboarding. Created and acquired training guides for use with client's contracted health plan carriers. Collaborated with client to provide timely submission of carrier terminations for separated agents, in addition to providing said agents with contract release letters. Completed monthly assessments to reconcile data across platforms and improve onboarding success. Served as point of contact between client representatives and contracted insurance carriers (Aetna, Devoted Health, and Humana), including state appointments, carrier certifications, and onboarding inquiries.

Tampa, Florida, United States

Partnered with recruitment and onboarding teams to facilitate screening process for licensed agent hiring. Ordered and reviewed background checks, researching criminal history as needed and requesting documentation for licensing requirements.Performed liaison duties as point of contact for Medicare contract submission, terminations, and compliance.Created departmental templates, training guides, standardized reports, and team project tracking within collaboration systems (e.g., SmartSheet, Monday.com, SalesForce/AgentSync).Team trainer for insurance licensing, Medicare contracting, and background verification processes.

Tampa, Florida, United States

Processed requests in membership database for record maintenance on demographics, payments, claims reporting, proof of coverage, etc.Created document submission packages for CMS to support change requests made to health plan as part of monthly auditing.Interacted with beneficiary members to investigate problematic inquiries and resolve pending or recurring complaints.Maintained accurate documentation and record-keeping per departmental guidelines for compliant notations.

Tampa, Florida, United States

Quality assurance review of phone calls, paper documentation, and corrective action requests. Provided daily data reporting to ensure Medicare compliance for both captive and brokered agents.Updated training guides, testing materials, and seminar attendance log. Performed interdepartmental duties to resolve application errors and Requests for Information from agents.Bulk document scanning for digital records, and letter preparation for mail outreaches (including printing, folding, and stamping). Assisted with receptionist duties for incoming packages, call transfers, visitor sign-in, etc.

Tampa, Florida, United States

Answered calls for Medicare insurance company to assist agents and potential beneficiaries. Verified identity and notated all contact activity (phone or email). Reviewed and created documentation for compliance records. Provided technical support for agents on company websites and with CRM system (iOS/Microsoft devices).Utilized government systems to assist with sanction check and exclusions research for all agents.Gained knowledge of CMS marketing requirements for MAPD agents.

Tampa, Florida, United States

Handled customer requests and complaints with compassion and timeliness. Responsible for QC and employee safety throughout department. Acted as liaison between management and employees, for training purposes or relaying new information to current employees.

Brandon, Florida, United States

Assisted in development of recipes and product.Trained employees on food handling and proper technique.

Brandon, Florida, United States

Produced and decorated goods.Used critical thinking to predict volumes and appropriate times/amounts to produce.Recognized as a lead active sampler/seller.

Associate Of Arts (Aa), Baking And Pastry Arts

Education record