Skilled in Customer Experience Product Development, I specialize in product strategy, user experience design, and customer journey mapping to create customer-centric solutions.With strong client engagement expertise, I build lasting relationships, assess client needs, and provide expert guidance, ensuring satisfaction and identifying growth opportunities.Adept in online bidding procedures, I thrive in competitive proposal creation, contract negotiations, and delivering top-notch… Show more Skilled in Customer Experience Product Development, I specialize in product strategy, user experience design, and customer journey mapping to create customer-centric solutions.With strong client engagement expertise, I build lasting relationships, assess client needs, and provide expert guidance, ensuring satisfaction and identifying growth opportunities.Adept in online bidding procedures, I thrive in competitive proposal creation, contract negotiations, and delivering top-notch outcomes. Show less

Job Profile : Training people on the process, conducting refreshers as per the T.N.I.

Taking care of the quality aspects of the process including Client assigned audit queue completion, Queue bifurcation, Maintaining DAL, Acting as a catalyst for change and improvement in quality, Preparing data for client and getting the Adhoc tasks done.

Training people on process, conducting refreshers, responsible for performing RAG analysis of NHT batches, attaining through put of batches

Listening to calls of the experts, barging the calls- remote/ SBS, giving feedback basis the opportunities found and then conducting sessions, measuring efficacy of the sessions by performing dip check real time.

Maintaining financial activities of customers accounts, Taking care of the clients related to Mortgage, Taking care of the transactional interactions both on and off call.