We are a dynamic financial services firm specializing in providing comprehensive mortgage, insurance, pensions, and investment advice to clients throughout Ireland. Our team is committed to guiding customers through every step of their financial journey, from initial consultation to securing the best possible solutions tailored to their individual needs.Financial Advisor with expertise in mortgage and insurance advice, as well as a strong understanding of pensions and investments responsible for providing personalized financial guidance to clients, leveraging your knowledge and relationships with leading lenders and insurance providers.**Key Responsibilities:**- Conduct comprehensive financial assessments for clients to understand their goals, needs, and risk tolerance.- Provide expert advice and recommendations on mortgage options, insurance policies, pension plans, and investment strategies to meet clients' objectives.- Establish and maintain strong relationships with managers from leading lenders and insurance companies to stay updated on product offerings and market trends.- Guide clients through the entire process of securing mortgages, insurance policies, and investment products, from application to approval.- Communicate effectively with solicitors and other relevant parties on behalf of clients to ensure smooth transactions and legal compliance.- Stay informed about regulatory changes and industry developments affecting the financial services sector in Ireland.

Trade mostly forex markets, started with intraday then day and swing trading. ➢ Conduct a thorough research on fundamentals of investment vehicle (stocks, indices, commodities, cryptos and currencies) from the reports, open positions, economic calendar, news and social sentiments. ➢ Work proactively to execute trade orders, both, pending and live timing them based on the charts, market structure and technical indicators.

Production Operations are responsible for ensuring the stability and performance of all products and services for our customers. The team monitor and support all customer facing products and services and their underlying infrastructure and applications on a 24/7/365 basis .We do this by proactively monitoring all customer activity and our production technology environments. Reacting immediately in the event of an incident and driving matter to the shortest time possible. Communicating clearly with our stakeholders at all times. Building trusting relationships by always being available, approachable, responsive, proactive and engaging.

The Betfair Genius team are across multiple sites and offer services, supporting both B2B and B2C relationships offering 1st class service and driving operational excellence.The role is aimed at individuals acting as brand ambassadors supporting a dedicated cohort of customers within the current service channels.Whilst ensuring delivery of our strategy as a business and servicing our most valuable customers, the individual team members will be expected to be an escalation point for both customers and internal queries regarding the Betfair Exchange.Product Specialist for the largest sports exchange in the world. Being the brand ambassador and a point of contact for any updates or issues for internal and external stakeholders worldwide, both B2C and B2B has given me a true International exposure. Managing API's and licencing for the Developer's Programme for creation and maintenance of bots/ other applications.

➢ KYC verifications, business licences, CDD & AML compliance, payments & Safecharge, raise product issues to the relevant teams on Zendesk, Jira or Slack by understanding customer pain points to ensure safer gambling.➢ Create and follow up end to end interactions. Use Salesforce, Jira, Looker, Splunk, Sharepoint to fetch the required data. Create and present wrap ups and team performance reports for Stakeholders.➢ Respond promptly and effectively to incoming/outgoing escalations on LivePerson, Amazon AWS, exhibiting high levels of attention on telephone, chats, emails etc for high value customers with exchange queries.

➢ Support Electric Ireland in winning new customers by using various customer sales methods (door-to-door, cold calling, presentations etc), develop sales strategies/models and evaluate their effectiveness.➢ Maintain and expand client database within the territory to meet personal and team sales targets➢ Generate leads and deal directly with clients to show them importance of saving money where possible and further analyze their requirements to suggest the best offers and packages.

Outsourced to Infosys BPO, British Telecommunications introduced a full fledged customer service team that could handle all the customer queries. Core responsibilities included billing, faults and repairs for Telephone, Broadband, Television and its components. Other responsibilities include:➢ Validate all the customers properly while keeping all the sensitive information safe.➢ Made use of I-tool to raise tickets, solve the queries, choose proper plans and solutions, and record the details for future considerations.➢ Assist the team leader in call and load balancing, call escalations and reporting.➢ BT Help and Billing Support: Broadband, TV, Telephone, Mobile.➢ Received middle-management leadership program training, quality training, project management training and soft skills training along with voice modulations, speech, and chat.*Achievements: Ranked among top 5 advisers in BT based on customer reviews.

The role started as an internship, which was converted into a part-time management trainee job. The functions included:➢ Management and Operations: Employee management, digital marketing, SEO, sales and marketing.➢ Generating leads, client management and communication.➢ Financial Services: asset management, funds allocation, bookkeeping & accounting, payments & negotiations.*Achievements: Initiated expanding the client database by marketing in different states.

An online fashion store with products for all, men, women, and children with a wide range of clothes, accessories, shoes, bags, and much more was set up. It was an end-to-end e-commerce management where Wooplr assisted the creation of store by finding brands, customer care, logistics and payments. Marketing and advertisements were done through digital marketing on Instagram, Facebook, Twitter, and SEO techniques were used for promotions.