Don Farshad Email & Phone Number

Saskatoon, Saskatchewan, Canada

• Persuasively promotes the sale of products and services on an initiated and demand basis in a competitive environment in order to meet sales targets
• Develops and maintains a working knowledge of SaskTel’s products, services, systems, and pricing options.
• Handles all customer inquiries/complaints and resolves issues in a timely, professional manner in order to meet customer service and productivity targets, and positively contributes to customer survey results

• Resolved customer concerns raised during installation and product application or compatibility matters
• provided technical support related to information technology applications
• Documented customer information and recurring technical issues to support product quality programs and product development

Saskatoon, Saskatchewan, Canada

• Install Internet, cable television, Digital Cable Terminals (DCT), Digital Phone Terminals (DPT) and home entertainment equipment
• Exchange and collect Shaw equipment to ensure the products are performing at an optimal level
• Maintain accurate inventory information for DCTs, DPTs and modems
• Ensure all work orders are coded accurately and submitted in a timely manner
• Demonstrate, promote and sell the features, advantages, and benefits of Shaw’s products and services
• Provide outstanding customer service

• Positively contributing to the stores KPI's, including store revenue, shrink, merchandising standards, inventory health, SOP compliance and health and safety.
• Actively teaching and demonstrating ways to maximize longer term relationships with our customers through the execution of BBY programs where they are applicable, and that I go above and beyond to ensure that every.
• Creating an amazing customer experience by understanding the customer's needs, inspiring them to see what is possible with the latest technology, identifying and creating complete solutions according to their lifestyle.
• Taking an active role in my team’s learning and development, that I create an engaging and supportive work environment that encourages BBY's values, that I lead by example by demonstrating and sharing product knowledge.

• Strive to create an amazing customer experience by understanding the customer's needs, inspiring them to see what's possible with the latest technology, identifying and creating complete solutions according to their.
• Going above and beyond to ensure that every customer escalation is dealt with in a positive manner, and that I support my team in doing the same.

Saskatoon, Saskatchewan, Canada

• Maximized long-term relationships with customers through the implementation of BBY Programs, ensure that we were "amazing" when responding to customer concerns.
• Consistently learned and developed my skills through the participation in company training programs, that I was maintaining knowledge of the latest technology products and industry trends, and that I contributed to the.
• Achieved company targets and standards on key areas of performance, ensure that we were complying with all Health and Safety, and that I was "continuously improving" my contribution to team’s performance.

Fars Province, Iran

• Designed, installed, diagnosed, repaired, and supported network infrastructure with different types of medias includes Fiber-Optic, Twisted Pairs, and Coaxial cable point to point
• Operated different test equipment, took care of fiber splicing and rectified fiber optic problem areas
• Examined and replaced faulty and old fiber optic cables and organized scheduled maintenance routines
• Kept updated myself with the newest knowledge and technology for my development
• Assigned, coordinated, and reviewed projects and evaluated daily operations in a timely manner
• Did my best to produce great results with the best quality, not merely churn out what is need

Fars Province, Iran

• Designed, installed and supported the different networks in basis of UTP/STP, copper, fiber optic or wireless links
• Detected and resolved network communication issues, upgraded and troubleshot the network
• Supported mobile access to network systems

Master Of Engineering (M.Sc.), Power & Control - Energy Management

Bachelor'S Degree, Electrical And Electronics Engineering

Network And System Administration/Administrator

Education record