Don Farshad Email & Phone Number

Saskatoon, Saskatchewan, Canada

• Persuasively promotes the sale of products and services on an initiated and demand basis in a competitive environment in order to meet sales targets• Develops and maintains a working knowledge of SaskTel’s products, services, systems, and pricing options.• Handles all customer inquiries/complaints and resolves issues in a timely, professional manner in order to meet customer service and productivity targets, and positively contributes to customer survey results

• Resolved customer concerns raised during installation and product application or compatibility matters• provided technical support related to information technology applications• Documented customer information and recurring technical issues to support product quality programs and product development

Saskatoon, Saskatchewan, Canada

• Install Internet, cable television, Digital Cable Terminals (DCT), Digital Phone Terminals (DPT) and home entertainment equipment• Exchange and collect Shaw equipment to ensure the products are performing at an optimal level• Maintain accurate inventory information for DCTs, DPTs and modems• Ensure all work orders are coded accurately and submitted in a timely manner• Demonstrate, promote and sell the features, advantages, and benefits of Shaw’s products and services• Provide outstanding customer service

• Positively contributing to the stores KPI's, including store revenue, shrink, merchandising standards, inventory health, SOP compliance and health and safety.• Actively teaching and demonstrating ways to maximize longer term relationships with our customers through the execution of BBY programs where they are applicable, and that I go above and beyond to ensure that every customer receives an "AMAZING" experience in the store.• Creating an amazing customer experience by understanding the customer's needs, inspiring them to see what is possible with the latest technology, identifying and creating complete solutions according to their lifestyle. • Taking an active role in my team’s learning and development, that I create an engaging and supportive work environment that encourages BBY's values, that I lead by example by demonstrating and sharing product knowledge and best practices that will help the team succeed, while continuously developing my own business acumen and skills as a leader and mentor.

• Strive to create an amazing customer experience by understanding the customer's needs, inspiring them to see what's possible with the latest technology, identifying and creating complete solutions according to their needs and lifestyle, and retrieving all the necessary products and services for them. • Going above and beyond to ensure that every customer escalation is dealt with in a positive manner, and that I support my team in doing the same.

Saskatoon, Saskatchewan, Canada

• Maximized long-term relationships with customers through the implementation of BBY Programs, ensure that we were "amazing" when responding to customer concerns.• Consistently learned and developed my skills through the participation in company training programs, that I was maintaining knowledge of the latest technology products and industry trends, and that I contributed to the sharing of knowledge and expertise within the store sales team when required.• Achieved company targets and standards on key areas of performance, ensure that we were complying with all Health and Safety, and that I was "continuously improving" my contribution to team’s performance.

Fars Province, Iran

• Designed, installed, diagnosed, repaired, and supported network infrastructure with different types of medias includes Fiber-Optic, Twisted Pairs, and Coaxial cable point to point• Operated different test equipment, took care of fiber splicing and rectified fiber optic problem areas• Examined and replaced faulty and old fiber optic cables and organized scheduled maintenance routines• Kept updated myself with the newest knowledge and technology for my development• Assigned, coordinated, and reviewed projects and evaluated daily operations in a timely manner• Did my best to produce great results with the best quality, not merely churn out what is need

Fars Province, Iran

• Designed, installed and supported the different networks in basis of UTP/STP, copper, fiber optic or wireless links• Detected and resolved network communication issues, upgraded and troubleshot the network• Supported mobile access to network systems

Master Of Engineering (M.Sc.), Power & Control - Energy Management

Bachelor'S Degree, Electrical And Electronics Engineering

Network And System Administration/Administrator

Education record