Ana Gonzalez Email & Phone Number

San Antonio, Tx, Us

Texas, United States

Successfully retained 100% of customers, securing $1.1 million in renewals, while maintaining a high user satisfaction rating of 4.2 out of 5.Served as the primary contact for high-priority SaaS implementations, expertly managing client expectations and consistently delivering exceptional support that met or exceeded client needs.Developed and maintained strong relationships with client stakeholders (Provost, Assoc. Provost, and Deans), understanding business needs and challenges.Coordinated internal teams (Deans and Lead of Advising, Admissions, Registrar) to deliver projects on time, within scope, and budget.Created training user guides and job aids using instructional design skills.Managed customer accounts using the FreshDesk customer service and engagement platform.

EduNav was sold to Ellucian in March 2024

Cultivated relationships with executive stakeholders, executing expansion opportunities that drove meaningful revenue growth.Defined, built, and managed interactions with all customers for emerging startup.Developed and defined the Account Management playbook, collaborating with sales, marketing, and product teams to drive success at every stage of the customer journey.Ensured 90% successful renewals.

San Antonio, Texas

Partnered with Health Science and faculty leadership Deans of the Pharmacy, Physical Therapy, Nursing, Optometry and Medical schools to design and implement technology solutions for classrooms, breakout rooms, labs, and simulated Observed Structured Clinical Examination (OSCE) environments.Implemented and optimized academic technology systems for effective online content delivery.Provided faculty and staff training on educational technologies to enhance learning experiences.

School Of Osteopathic Medicine

Position title was changed in June 2018

Facilitated the use of innovative technology in teaching and learning.Managed and refreshed student computer labs, smart classrooms, and audiovisual services.Coordinated the UIW Tech Fair to showcase technology in education and student support.Collaborated with university leadership on new classroom construction projects to design technology solutions to support the needs of the schools and disciplines being taught.Built out web conferencing solutions in conference rooms and classrooms pre-COVID, easing the transition to online teaching during quarantine.Created and delivered the “Blackboard Guru” summer workshop to create faculty champions in each school to further the use of the learning management system in creative and constructive ways using industry best practices.Led a team to work with online faculty, ensuring courses fulfill the Quality Matters standards for online course quality.

Coordinated with the college administration to identify certificate and degree programs to develop completely online. Collaborated with the Instructional Innovation Center, the Instructional Technologies department and the academic chairs to coordinate Internet course development training and quality assurance measures to insure that courses abide by Texas Higher Education Coordinating Board best practices and standards.

Collaborated and coordinated directly with college faculty/administration and our IT management, programmers and network administrators in regards to system implementations, upgrades, and improvements in system performance. Chaired and served on several committees that work closely with the college administration to assist in attaining each colleges individual strategic, instructional and administrative goals and objectives. Produced and delivered professional development/training courses as well as supplemental materials using the most current “best practices” techniques available. Trained individual instructors and faculty groups the use and features of our web course management tool/WebCT for the creation of Internet courses. Provided professional development for faculty and staff on a variety of multimedia and PC applications. Offered on-site consulting services for all district colleges and offices.

Masters, Educational Technology

Bachelors, Computer Information Systems