• Successfully managed primary care staff, overseeing key responsibilities such as scheduling, performance management, hiring and staff retention, building management and security protocols• Served as the building leader for ancillary departments; oversaw building-wide initiatives and responded to patient complaints and member escalations in real-time• Provided strategic thought partnership and directly supported the implementation of high-profile primary care initiatives including RN in-basket support, defining MA and LPN standard work, and redesigning employee rounding logs• Designed and executed a multifaceted regional strategy to enhance the form completion process for patients, staff, and providers. This included establishing a Governance Committee, developing new workflows and KPIs, conducting department-wide training on new processes, designing analytic dashboards, and securing $100,000 of funding through business case development and validation.• Served as KPCO 2020-2021 flu lead; responsible for developing KPCO’s regional drive-up flu shot model and for customizing and implementing a regional queuing software that promoted social distancing and improved the patient experience

• Part of a three-member management team directly responsible for 60 clinical staff; the Westminster clinic serves 50,000 patients from a challenging and high-need patient profile• Led the primary care department through the implementation of a complete organizational redesign in 2019 that resulted in new clinical workflows, staffing models and job descriptions for all employees; supported staff and physicians through a period of difficult cultural change by cultivating trust and building interdepartmental relationships• Worked closely as part of a team to respond to the first months of the COVID pandemic; implemented a rapid COVID care delivery model centered around virtual care; responsible for the daily operations of a COVID testing tent located at the clinic in an environment where protocols changed daily

• As a part of the KPCO Transformation Office, partnered with the National Pharmacy leadership team to achieve $55M in pharmacy savings in a two-year timeframe through organizational redesign and inpatient and outpatient drug utilization management initiatives• Served as the connection between the Transformation Office and KPCO’s pharmacy leadership team; responsibilities included quantifying risk, identifying dependencies, and ensuring strategic alignment• Managed pursuit of monthly financial targets and assessed the drivers of negative and positive variance; reported on financial performance to KP executives and developed mitigation strategies to address underperforming areas• Identified new savings opportunities and developed supporting business cases; advised executive leadership on sustainability mechanisms and accountability structures• Addressed operational efficiency issues and improved customer satisfaction by optimizing pharmacy department workflows, standardizing the clinic administered medication ordering process and implementing local and national IT solutions

• Responsible for overseeing and executing $1.1M in domestic and international consulting contracts for a subsidiary consulting start-up founded by Colorado Permanente Medical Group (CPMG)• Shaped the strategic direction of this new venture by standardizing the delivery model, creating the business plan and creating scalable internal and external processes to generate new business • Adapted CPMG clinical protocols for international and domestic customers to ensure successful implementation and advance customer business objectives• Partnered with Kaiser Permanente executives to execute on key organizational priorities related to financial sustainability and membership growth• Conducted competitive intelligence research and developed care delivery products (employee onsite clinic offerings, second opinion consults) to meet market and customer needs

• Oversaw the development of evolution of the Advisory Board Company’s employee and physician engagement consulting product; led a $11M business offering that included survey tools and consultative support to build staff engagement, define and evolve organizational culture• Provided tailored change management consulting to the nation’s largest and most demanding health systems; secured $300,000 of new business for sales team through personal customer references and sales presentation support; achieved 95% customer retention rate for product and consulting services• Shaped the culture and direction of a rapidly growing program by evolving the staffing model, adapting internal and customer-facing processes and defining roles and responsibilities • Hired and trained a team of 10 analysts; directly supervised three employees to improve and execute processes and build strong customer relationships across 80+ health systems, representing 40% of overall business• Supported team members with preparation and delivery of onsite presentations to executive audiences; addressed elevated customer feedback• Partnered with external technology vendors to design, test and launch a suite of new product offerings including a survey administration portal and an online reporting platform with advanced analytic capabilities

• Developed and presented case studies to profile industry best practices and relevance to current lines of business• Organized and led quarterly teleconferences to share best practices with membership and 100+ prospect organizations • Conducted user acceptance testing for software products developed by the larger team and created technical training manuals for a customer-facing online reporting platform

• Served as relationship manager, project manager and data analyst for 40+ hospitals and health systems in multiyear Advisory Board Survey Solutions consulting initiative designed to improve physician engagement and foster partnership across mixed medical staff• Analyzed quantitative and qualitative survey data and created custom reports for customers• Delivered survey results to groups of 75+ physicians and trained executives on how to effectively use and interpret online reporting tools

• Managed 30+ contractual relationships with trade associations in energy, finance, distribution, manufacturing, retail, healthcare and advertising sectors to distribute targeted industry-specific newsletters • Helped industry partners grow, retain and engage readers through targeted content, email marketing and new engagement strategies• Led regular annual planning meetings with customers, editorial and advertising sales departments

• Conducted due diligence for corporate risk analysis by leveraging open source information to build business intelligence for a global law firm, including serving as liaison for the Brussels and London offices• Maintained internal conflict of interest database through daily research updates