-Touring customers to show the range of options available to suit their needs and closing the sale where possible-Managing a group (cluster) of business centres to include:o Manage by visiting centres (Visit Customers, Ensure centres look great, Ensure inventory is maximized)o Managing cluster performance: EBIT, NPS, ENPS o Business review planning of the centres monthly o Managing Community Managers (SCSRs) in each centre, including training and recruitmento Dealing with escalated customer requests/issueso Hold Networking events

 Serves as a primary contact and resource for clients seeking information, assistance or recommendations. Leads the local team of Customer Service Representatives in all aspects of daily center operations, scheduling, customer needs, and company initiatives. Owns the customer journey from touring the prospect, leading the client move in process, and servicing the clients with their needs. Assists manager with touring prospects and brokers to showcase the center in an effort to increase the client base and increase sales revenue. Contributes to the overall revenue of the centre by identifying opportunities and actively up-selling/cross-selling Regus products and services. Engages current and prospective client base by organizing center events, fostering the center community in an effort to maximize revenue opportunities. Acts as an extension of our clients by delivering mail, answering phones, sending packages, ordering supplies, troubleshooting basic technical issues, preparing and reserving meeting rooms, arranging office furniture to accommodate center needs, and ensuring our clients are able to concentrate on their work while managing their office needs. Supports customers and works at centers throughout the area as needed. Demonstrates a true passion for customer service by proactively seeking ways to surprise and delight our clients and guests, always going above and beyond. Manages client move ins/out process, ensuring the client experience is seamless. Maintains a thorough understanding of all key services, products and amenities. Manages the center billing and A/R process, ensuring P&L accuracy and that the billing process is followed. Ensures that all daily service charges are captured and billed appropriately. Ensures the business lounge/cafe, conference rooms, show offices and common areas are spotless and prepared for our next guests at all times.

General duties included entering purchase orders and confirmations; managing revisions to purchase orders; tracking and troubleshooting purchase orders; managing telephone calls and e­mail inquiries regarding orders and products; general clerical duties which include filing and maintenance of databases; supporting internal sales team, other departments and other customer service reps in our company.

-Maintain total accountability for Store Performance, Store Service Culture & Customer Experience, Store Merchandise Standards, and Store Expense & Shrink Control-Establish and execute strategic store plan to achieve forecasted Sales & Performance Indicators-Work with store staff to achieve weekly and monthly sales goals as well as maintaining expense control, with floor supervision-Establish and Maintain organizational standards on the sales floor and in the backroom. -Actively train & develop bench strength for all management levels, in & outside home store-Evaluate and manage ASM’s, Keyholder’s, Stock Lead and sales associate performance-Develop and continually grow an External Recruiting Network-Provide constructive feedback to the Store Manager in the areas of -Productivity, People, and Presentation-Manage $4.5 Million store with 50+ employees -Monitor staff in product knowledge, customer service and selling skills and implement Company training programs-Enforce Company cash handling and loss prevention procedures-Assisted in the opening of a brand new store

-Engaged in Outside B2B selling, focused on new business acquisition through lead generation and development, while managing logistic coordination in freight and light package-Built a $10k book of business by setting up new accounts via both warm and cold calling-Meet with executive level decision makers (CFO's, CEO's, etc.) to review new business and accounts-Maintained my new book of business and continued to achieve monthly sales goals-Developed large business solutions for the small to medium size business sector

•Generate sales leads through cold/warm calling from a database of 5,000+ clients. Develop leads and contacts that were forwarded to other athlete recruiters for trials. •Conduct meetings with groups/individual clients and maintain relationships throughout their membership•Participate in promotional marketing/networking events•Achievement of monthly sales goals•Complete related administrative tasks

-Participate in promotional marketing / networking events -Work with social media networks to reach out to our established database for new sales leads and driving traffic into the facility. Event marketing through established leads with team sports and individual athletes. -Design websites, including navigation strategies. Develop logos, graphics, icons, fliers and email blasts for advertising promotions

Operations Management Paperwork/MediaRoutines Manager Forecasting Customer Service Talent/ HiringBusiness Stat’s Organizational StandardsScheduling Merchandising