Allison Hamilton Email & Phone Number

Honolulu, Hawaii, United States

● Build custom Hawaii itineraries for global guests to increase brand recognition and develop client loyalty● Execute CRM full sales cycle with acute attention to detail, personalized calls and tailored communication ● Cultivate partnerships from Oahu only to all islands with focus on authentic Hawaiian experiences, increasing sales by 30% in first quarter launch● Create product portfolio to upsell individual tour requests into vacation packages, increasing efficiency by 25%● Ensure all deadlines are met, pending issues resolved and feedback addressed in a timely manner

Waikiki, Hawaii

● Worked in a fast-paced sales environment, offered personalized recommendations and assistance in booking events, activities, tours and attractions throughout the Hawaiian islands● Provided exceptional service to guests, lodging and supply partners to help travelers maximize their destination● Business development aimed towards diversified clientele and groups with Pre-Arrival Sales● Self-motivated performance under minimal supervision and consistently exceeded sales targets● Expedia Concierge of the Year Finalist, 2019● Annual Gross Bookings increased by 8% YOY ● Top 5% percent in Sales, Local Expert Team of 75

Waikiki, Hi

● Handled sales and business needs while driving for results● Marketing coordination and contract management● Supported Local Expert Team – staff of 90 within 28 Oahu and Kauai properties● Managed Expedia Video Montage, producing 100K revenue annually● Cultivated Social Media brand

Waikiki, Hi

● Developed strong relationships with hotel concierge and hospitality professionals, while continually improving customer service standards● Organized and assisted with community events (Quicksilver Battle of the Paddle, Na Kama Kai Ocean Clinics, Waikiki Community Center, Dukes Ukes Festival)● Trained employees during new hire process as a team lead ● Earned Dukes Aloha Award for customer service, Oct. 2012● Featured in Hawaii Hospitality Magazine: The Making of a Host, Jan. 2013● Employee of the Month, June 2017

Charleston, Sc

● Implemented marketing strategies for a female-focused network marketing organization● Cultivated and directed recruitment strategies● Initiated on-boarding process● Developed advertising approaches● Tracked prospective representative's inbound and outbound activity

Honolulu, Hi

● Managed wish assist program and developed itineraries for children whose wish was to visit Hawaii (approx. 650 wish kids per year)● Coordinated all aspects of wish process (in-take forms, budgets, communication with supporting chapters)● Continually developed resources to enhance the wish experience and broaden the donor base ● Responsibilities included business development, customer service, internet research, database maintenance (MS Access and Raiser's Edge), generating reports, and billing ● Created and maintained relationships that annually produced $1 million in-kind contributions from local vendors● Provided contingency plans for last minute changes while maintaining sensitivity and confidentiality● Accommodated wish families with 24 hour on-call service during their stay

Honolulu, Hi

● Managed daily business operations, such as scheduling, payroll, reservations, and invoicing● Organized all private surfing events, including contracts, booking services, and execution (clients included Disney, Island Partners Hawaii, Gatorade, Rein Teen Tours)● Initiated and maintained strong relationships in the Hawaii tourism industry, while ensuring the highest level of customer service

Lexington, Ky

● Worked directly with attorneys, paralegals, and other legal assistants to aid in case preparation for prominent insurance defense law firm