Mgr Ii Clinical Operations - Carelon
Current
Jul 2022 - Present
AeroLeads people directory · profile
Angela M. Hathaway Email & Phone Number
McKinsey Leadership Academy Alumni | Mgr II Clinical Operations - Carelon
at
Elevance Health
LinkedIn matched
3 data sources
Profile completeness 86%
Current company
Role
McKinsey Leadership Academy Alumni | Mgr II Clinical Operations - Carelon
Location
Richmond, Virginia, United States
Who is Angela M. Hathaway? Overview
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Quick answer
Angela M. Hathaway is listed as McKinsey Leadership Academy Alumni | Mgr II Clinical Operations - Carelon at Elevance Health, based in Richmond, Virginia, United States. AeroLeads shows a matched LinkedIn profile for Angela M. Hathaway.
Angela M. Hathaway previously worked as Mgr II Clinical Operations - Carelon at Elevance Health and Manager I Customer Care, Provider Services at Elevance Health. Angela M. Hathaway studied at Virginia State University.
Company email context
Email format at Elevance Health
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Elevance Health
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Profile bio
About Angela M. Hathaway
Highly personable Customer Service Professional with over 15 years of experience in account management, claims and sales processing, management and call-center operations within the medical insurance, financial and commercial industries.
Current workplace
Angela M. Hathaway's current company
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9 roles
Angela M. Hathaway work experience
A career timeline built from the work history available for this profile.
Manager I Customer Care, Provider Services
Jan 2020 - Jul 2022
Small Business Owner
Current
The Phenomenal Girls Shop
Jan 2017 - Present
Administrative Assistant And Public Relations Manager
Current
New Covenant Community Church
Responsible for all administrative functions of the office including ensuring a welcoming and hospitable environment at the front desk of the pastoral center; providing general information to callers and visitors to the church; assisting people in need by providing referrals to other church, social service and community agencies; providing administrative.
Apr 2014 - Present
Wfm Analyst Ii/Scheduler, Service Ops Wfm
Nov 2018 - Jan 2020
Workforce Management Analyst
Supervise and analyze contact center trends, including call volumes, call patterns, staff productivity, attrition rates, and resource allocation. Coordinates, supervise and is accountable for the daily/weekly/monthly activities of team members. Call volume is monitored real time for inbound call traffic ensuring customer service needs are met and adjusted.
Feb 2014 - Nov 2018
Call Center Supervisor In Department Of Medicine
Helps create and maintain a master schedule for all the providers in the Department of Medicine that represents the provider’s requests. Develop a working knowledge of clinic space and resources through discussion with operational staff. Create and maintain spreadsheets that track provider sessions, leave, and changes. Analyze provider requests when.
Feb 2013 - Feb 2014
Workforce Management Analyst
Supervise and analyze contact center trends, including call volumes, call patterns, staff productivity, attrition rates, and resource allocation. Coordinates, supervise and is accountable for the daily/weekly/monthly activities of team members. Call volume is monitored real time for inbound call traffic ensuring customer service needs are met and adjusted.
Apr 2009 - Feb 2013
Customer Care Rep. Ii - Multi
Operate a PC/image station to obtain and extract information; documents information, activities and changes in the database. Thoroughly document inquiry outcomes for accurate tracking and analysis. Develop and maintain positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled.
Nov 2007 - Apr 2009
3 education records
Angela M. Hathaway education
Education record
Mass Communications
Education record
New Kent High School
FAQ
Frequently asked questions about Angela M. Hathaway
Quick answers generated from the profile data available on this page.
What company does Angela M. Hathaway work for?
Angela M. Hathaway works for Elevance Health.
What is Angela M. Hathaway's role at Elevance Health?
Angela M. Hathaway is listed as McKinsey Leadership Academy Alumni | Mgr II Clinical Operations - Carelon at Elevance Health.
Where is Angela M. Hathaway based?
Angela M. Hathaway is based in Richmond, Virginia, United States while working with Elevance Health.
What companies has Angela M. Hathaway worked for?
Angela M. Hathaway has worked for Elevance Health, The Phenomenal Girls Shop, New Covenant Community Church, Anthem, Inc., and Gw Medical Faculty Associates.
How can I contact Angela M. Hathaway?
You can use AeroLeads to view verified contact signals for Angela M. Hathaway at Elevance Health, including work email, phone, and LinkedIn data when available.
What schools did Angela M. Hathaway attend?
Angela M. Hathaway studied at Virginia State University.
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