Anne Marie Sumner Email & Phone Number

• Lead change management activities for large-scale healthcare programs impacting cross-company operations and client / vendor interactions. • Conduct impact analysis sessions and development sessions with internal and external clients to assess current processes and develop future state processes, procedures, policies, and job aids to ensure successful program implementations. • Maintain project plans, action logs, deliverable workbooks, Agile-development story cards, and dashboards for executive staff reporting. • Write and present project communications for internal and external stakeholders.• Interview and mentor new department resources in project coordination, strategy development, and readiness activities.

Ferndale, Mi

• Wrote web copy and edited advertising campaign copy and end-of-year reports for major healthcare clients, such as Henry Ford Health System and Mercy Memorial Hospital System.• Coordinated project management activities, including project schedules, deadlines, and work plans.• Researched, wrote, and contributed to marketing strategy for healthcare clients.

Farmington Hills, Mi

• Responsible for providing user experience research for National Geographic Learning's English Language Training digital products and other print and digital products in the K-12, academic, and public library markets domestically and internationally.• Planned and conducted contextual inquiries with international and domestic customers and users to identify usability issues in current products and determine needs for new features and products.• Prepared research plans and conducted heuristic evaluations and user studies to determine the usability of new features and products and make recommendations for interface and design improvements.

Farmington Hills, Mi

• Managed $7 million of electronic resources and print reference titles in the public library and academic markets.• Developed new product sets for in the public healthcare space, developing features and content for online databases, including Health and Wellness Resource Center and medical reference print products.• Managed third-party partner interactions, including revising contract agreements, coordinating pricing approvals, and defining product and content strategies.• Provided sales support and training for external and internal customers, conducted market research, and worked with marketing on product promotions and bids, including presenting product demonstrations at major industry conferences.

Farmington Hills, Mi

• Managed $1 million of electronic and print reference titles for the public library and K-12 school markets.• Managed client assignments, including hiring contractors, writing and reviewing RFPs, developing vendor contracts, and reconciling client invoices and managing project budgets. • Supervised new content creation, performed copyediting and proofing edits on final content, maintained quality and factual integrity guidelines, and created scope documents with managing publishers.