Ami Chen Email & Phone Number

Kaohsiung City, Taiwan

- Responsible to maximize revenue for 7 hotel properties located in New Jersey State including hotel brands such as Holiday Inn and Crowne Plaza- Suggest opportunities by analyzing past and future market trends to achieve monthly budget- Weekly meeting with varies OTAs to discuss pricing strategies and special promotions to achieve higher RGI- Weekly con-call with IHG to discuss hotel's weekly performance and pricing strategy- Monitor all hotel contents on all websites and ensure all information are correct and up to date

Kaohsiung City, Taiwan

- Managed 150+ properties located in Kaohsiung/Tainan district- Assisted hotel properties to develop business through B2B sales and CRM- Identified opportunities for partners with various data analysis and monitor partner's business and inform market trend for partners- Handled different side projects such as content quality checking on website, price checking on competitor’s site to ensure parity while collaborating with different affiliated third party channels to increase partners’ visibility and potential for better business

Taipei

- Increased hotel revenue by managing corporate accounts and negotiate annual corporate rates- Developed new corporate accounts by inviting clients for hotel tours, entertainment meal and sales call to clients’ office- Set goals to achieve quarterly sales budget as well as referring business to hotel’s F&B restaurants and events department- Played an integral role in understanding the hotel’s most updated selling strategies and execute it within a timely manner

Taipei City, Taiwan

- Filled out RFP corporate rates via Lanyon, filed related documents and survey competitors’ rates- Prepared MICE quotations, long stay contracts and local government bidding- Handled incoming phone inquiries and be the main hotel contact for clients on behalf of sales manager- Communicated with internal departments to solve clients’ requests or needs

San Francisco Bay Area

- Handled internal/external calls; up to 100/average calls a day- Solved all customer issues and audited all guests’ form of payments- Monitored all hotel reservations related matters- Assisted the sales and catering departments with transferring billing to master accounts and sending out folios- Increased sales revenue through upselling room upgrade to guests

Daly City, California

Wells Fargo is a strict environment of providing outstanding customer service, we are required to receive all 5 star ratings. I was also required to resolve customer issues within 3-5 minutes. Because of my outstanding performance and knowledge about banking products and procedures, I was promoted to train new tellers, majority of them became lead tellers later. It was a great fulfillment to help others and see them grow within the short time I worked there.• Established strong customer relations and produced high return customers• Completed teller transactions, sales referrals, cash balancing, handled incoming/outgoing cash shipment and closing procedures• Analyzed and signed end of the day reports• Trained new tellers with procedures and policies as well as daily transactions• Reached Silver/Gold (highest incentives) in product sales quarterly• Reached Circle of Stars (performed outstanding customer service) among thousands of tellers

Bachelor Of Science (B.S.), Hospitality Management

Activities and Societies: SFSU Hospitality Management Society

General Education