Ami H. Email & Phone Number
Who is Ami H.? Overview
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Ami H. is listed as Pre-Op Medical Assistant at Advanced Surgery Center, a company with 27 employees, based in Mountain View, California, United States. AeroLeads shows a matched LinkedIn profile for Ami H..
Ami H. previously worked as National Medical Assistant Student, NCMA at Sutter Health and Risk & Fraud Prevention at Apple. Ami H. holds Bachelor Of Science, Management Information Systems (Mis) from University Of Nebraska At Omaha.
Email format at Advanced Surgery Center
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About Ami H.
Specialties: Fluent in Mandarin and English. Specialize in customer service management, software project management of live site issues, tracking bugs, hotfix, and release schedule. Hand on experiences for customer satisfaction, customer support, data analysis, project coordination of cross-culture, cross-time zone collaboration and integration. Experience in managing multiple resources and timelines in agile scrum environments, and waterfall methodology. I maintain a positive attitude with whatever project is assigned to me and I am also an excellent team player.Technical tools and skills for JIRA, Splunk logs, Mysql, html, web applications, social media.
Ami H.'s current company
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Ami H. work experience
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National Medical Assistant Student, Ncma
Current1. Rooming the patient, checking patient's weight, blood pressure, Temperature2. Cancel / Reschedule / Schedule patient's appointment in EPIC3. Reorder medication in EPIC4. Received NCCT certificated, received BLS with American Heart Association certificate5. Prepare Dr's chart slip for each student daily, prepare and clean all treatment, restock all.
Risk & Fraud Prevention
1. Analyzed live site transaction data to predict and detect potential issues in PROD, and provide production health information to management and business partners. 2. Drove overall VIP customers’ satisfaction, rose the satisfaction rate from 79% to 90% in Hong Kong and 92% to 95% in mainland China.3. Worked with payment providers for coordinating the.
Oculus Support
1. Oculus Support (account issue investigate, login issues) 2. Review posts and classify according to policy.3. Worked on different projects, and managed community, Oculus, and Spam projects. 4. Monitored and triage partners and integrator issues created in JIRA system, review and write code using HTML and web applications. Act as gatekeeper to all payment.
Data Analyst Via Vaco
1. Take incoming requests, analyze the data, make the change in the system, communicate back to the LCS Sales and resolve the case. 2. Function as a central source for LCS Sales. Act as mediator when there is a dispute between the two teams. Organize a meeting to clarify the existing policies and let the teams redefine the sales region.3. Projects.
Project Manager For Live-Site
1. Product owner for in house fraud detection platform. Led a team of outstanding engineers to deliver a highly configurable and self-complete in house risk engine. The product was designed from scratch within less than a year and launched as part of EA’s core engine that fully replaces third party products, saving huge cost while boosting system.
Customer Service Manager-Tier2
1. Take ownership of all escalations. Improve overall customer satisfaction.2. Managed over 1000 cases success
Online Marketing Assistant
Online marketing campaign, google analytics to analyze data and generate reports weekly.
Marketing Coordinator
Operation support for online marketing campaigns, email marketing, google analytics to generate reports.
User Community Manager
1. Managed eBay China user community site and responsible for live site’s healthy operations. 2. Localized community portal, and data analyst, project management.3. Developed “Online Community Rules and Management Policy” adopted by the company globally.
User Community Lead
1. Localized microsoft.com/china/community portal, and Managed China community site.2. Managed 3rd party vendors, data analyst, project management with waterfall methodology.
Assistant Manager
Data entry all invoices to Quickbooks and filing, MS office. Answering phone, customer service.
Ami H. education
Bachelor Of Science, Management Information Systems (Mis)
Business Administration Diploma
Medical Assistant, Medical/Clinical Assistant, 4.0
Medical Assistant, Medical/Clinical Assistant, 4.0
Frequently asked questions about Ami H.
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What company does Ami H. work for?
Ami H. works for Advanced Surgery Center.
What is Ami H.'s role at Advanced Surgery Center?
Ami H. is listed as Pre-Op Medical Assistant at Advanced Surgery Center.
Where is Ami H. based?
Ami H. is based in Mountain View, California, United States while working with Advanced Surgery Center.
What companies has Ami H. worked for?
Ami H. has worked for Advanced Surgery Center, Sutter Health, Apple, Facebook, and Google.
How can I contact Ami H.?
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What schools did Ami H. attend?
Ami H. holds Bachelor Of Science, Management Information Systems (Mis) from University Of Nebraska At Omaha.
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