Ami H. Email & Phone Number

Mountain View, Ca, Us

Mountain View, Ca, Us

Mountain View, California, United States

1. Rooming the patient, checking patient's weight, blood pressure, Temperature2. Cancel / Reschedule / Schedule patient's appointment in EPIC3. Reorder medication in EPIC4. Received NCCT certificated, received BLS with American Heart Association certificate5. Prepare Dr's chart slip for each student daily, prepare and clean all treatment, restock all supplies in the treatment. 6. Prepare flu shots and asthma injections.

Cupertino, California, United States

1. Analyzed live site transaction data to predict and detect potential issues in PROD, and provide production health information to management and business partners. 2. Drove overall VIP customers’ satisfaction, rose the satisfaction rate from 79% to 90% in Hong Kong and 92% to 95% in mainland China.3. Worked with payment providers for coordinating the fixes or communicating of downtime from providers to business stakes. 4. Compliance with App Store Guidelines aim to crack down on Fraud and Scams. 5. Review Test Flight Apps and App Store Apps to prevent Fraud and Risk6. Research on Fraud and Risk prevention for App Store apps. 7. Managed 3rd party vendors in Mexico for daily support operations, and training, quality review and handling escalations.

Mountain View, California, United States

1. Oculus Support (account issue investigate, login issues) 2. Review posts and classify according to policy.3. Worked on different projects, and managed community, Oculus, and Spam projects. 4. Monitored and triage partners and integrator issues created in JIRA system, review and write code using HTML and web applications. Act as gatekeeper to all payment tickets.

Mountain View, California

1. Take incoming requests, analyze the data, make the change in the system, communicate back to the LCS Sales and resolve the case. 2. Function as a central source for LCS Sales. Act as mediator when there is a dispute between the two teams. Organize a meeting to clarify the existing policies and let the teams redefine the sales region.3. Projects management for different aspects within the big Project, and reports to Senior Project Manager.

San Francisco Bay Area

1. Product owner for in house fraud detection platform. Led a team of outstanding engineers to deliver a highly configurable and self-complete in house risk engine. The product was designed from scratch within less than a year and launched as part of EA’s core engine that fully replaces third party products, saving huge cost while boosting system capabilities. 3. Managed offshore engineering team on investigation and fix of production/Int bugs. Overall project management of live site issues and hotfixes, prioritize fixes based on impact, engineering resource availability, and manage the release schedule, communicate the status to stakeholders.

Toronto, Canada Area

1. Take ownership of all escalations. Improve overall customer satisfaction.2. Managed over 1000 cases success

Markham, Toronto

Online marketing campaign, google analytics to analyze data and generate reports weekly.

Operation support for online marketing campaigns, email marketing, google analytics to generate reports.

1. Managed eBay China user community site and responsible for live site’s healthy operations. 2. Localized community portal, and data analyst, project management.3. Developed “Online Community Rules and Management Policy” adopted by the company globally.

Shanghai City, China

1. Localized microsoft.com/china/community portal, and Managed China community site.2. Managed 3rd party vendors, data analyst, project management with waterfall methodology.

Greater Los Angeles Area

Data entry all invoices to Quickbooks and filing, MS office. Answering phone, customer service.

Bachelor Of Science, Management Information Systems (Mis)

Study MIS

Business Administration Diploma

Business Admin

Medical Assistant, Medical/Clinical Assistant, 4.0

Activities and Societies: Practiced for IM injections, TB injections, subcutaneous injections, capillary sampling, etc.

Medical Assistant, Medical/Clinical Assistant, 4.0