A seasoned Food and Beverage Director committed to delivering exceptional service through meticulous attention to detail, prioritizing customer satisfaction, fostering strong customer retention, and leveraging expertise in operational management, strategic planning, and team leadership to drive profitability and elevate guest experiences in a dynamic hospitality environment. Skilled culinary professional with extensive experience in recipe and menu development for upscale food service establishments, adept at fulfilling the demands of a consultant role for lucrative clients. Excelling in researching current food trends, sourcing premium quality ingredients, and developing innovative recipes showcasing mastery of culinary techniques. Proven track record of overseeing recipe execution, collaborating closely with kitchen staff, and ensuring dishes meet the highest standards. Strong background in culinary arts, food science, flavor profiles, and ingredient sourcing, coupled with effective communication and interpersonal skills to liaise closely with clients, kitchen staff, and stakeholders to realize their vision.

- Directed all food and beverage operations, ensuring seamless coordination between kitchen and service teams to deliver memorable dining experiences.- Led efforts to enhance attention to detail in menu development, food preparation, and presentation, resulting in elevated guest satisfaction on all levels.- Implemented customer feedback systems to gather insights and identify areas for improvement, leading to refined service standards and enhanced guest experiences.- Developed and executed customer retention strategies, including targeted marketing campaigns and special events, to cultivate loyalty and drive repeat business.- Analyzed KPIs related to customer satisfaction, customer retention, and operational efficiency, identifying opportunities for optimization and cost savings.

• Provide support to assigned clients while ensuring all customer service level objectives are met and exceed clients' expectations.• Resolving escalated client complaints and providing long-term solutions.• Strategic decision making: Assist in troubleshooting escalated issues as needed.• Relationship Building - Develop a solid business partnering relationship with clients.• Ensure regularly scheduled meetings with clients to review performance, share best practices, and additional products and services.• Access quality and productivity performance and provide appropriate guidance to ensure continued focus and improvement.• Assist while maintaining in-house reports, account profiles, and billing reports• Liaison between business groups and employee's• Streamline daily business operations.• Continuous Developing strategies to achieve organizational goals; Understanding the organization's strengths & weaknesses; Adapting while approaching changing conditions and strengthening customer relationships.• Ability to identify and resolve problems promptly; Gathers and analyzes information skillfully; Developing alternative solutions.• Ability to organize and manage multiple priorities.• Inspires the trust of others; Works with integrity and ethics; Upholds organizational values.• Ability to make timely decisions and exhibit sound and accurate judgment.

As an executive pastry chef and principal, create recipe development, test new recipes while master baking techniques to put on your next event's menu. Manage the ordering of supplies and ensure all the necessary ingredients are in the kitchen. Hire, train, and supervise all level pastry chefs and cooks.- Led pastry operations, overseeing a team of talented pastry cooks and bakers to ensure the creation of exceptional desserts and pastries.- Demonstrated meticulous attention to detail in recipe development, preparation, and presentation, resulting in consistently high-quality products.- Surpassed customer expectations by crafting innovative and visually stunning desserts that delighted the senses and garnered rave reviews.- Implemented creative techniques and flavor combinations to elevate traditional recipes and offer unique culinary experiences.- Fostered a culture of excellence and continuous improvement, providing guidance and training to team members to enhance skills and performance.

Kept executive's emails, coordinated meetings, multiple faceted meetings/conferences. Internal/external logistics, client relationship with external contacts. Coordinated projects logistics. Gatekeeper for the Market Risk Department Senior Vice President. Organized and maintained a dynamic business/personal calendar and complex schedule. Represented the Senior Management Team to other departments, visitors, and news media. Arranged company luncheons, dinners, and numerous other corporate functions. Created and maintained personal and confidential files, electronic files, and databases. Undertook special projects requiring time management, problem-solving, and interpersonal skills. Maintained and oversaw events on the day of, including but not limited to problem-solving, welcoming guests, directing event set-up, communicating with staff, and organizing speakers, vendors, and partners. Managed individual as well as multifaceted events while maintaining within budgets constraints & strict timelines. Executed events in collaboration with The Board of Directors of The Federal Reserve Bank of New York, in partnership with the other branches, including multiple presidents of Financial Institutions, partners, and customers within the Financial Services sector. Coordinated & led virtual events using Zoom & Skype with preferred vendors. Screened onsite staffing for in-person events, including coordinating travel arrangements as needed. In addition to planning multiple events, webinars, and dining arrangements, including menu selection and location depending on ambiance and budgets.

Organized and set up contracts for meeting venues, including food and beverage, audiovisual, and other associated services related to planning and executing multi-faceted meetings. Managed all events from concept to implementation; this includes internal events and 3rd party events and our various off-sites events held. Research venues for events, including proposal & cost comparisons. Negotiated costs & contracts with vendors. Handled submissions of contracts & legal review. Work with vendors on banquet event orders, room blocks, audiovisual needs, as appropriate and necessary. Maintained and oversaw events on the day, including problem-solving, welcoming guests, directing event set-up, communicating with staff, and organizing speakers, vendors and partners. Managed individual events budgets & timelines. Executed events in collaboration with Goldman Sachs, Partners, and Customers within the Financial Services sector. Coordinated & lead virtual events using Zoom & preferred vendorsOnsite staffing for in-person events, including coordinating travel arrangements as needed. In addition to planning multiple events, webinars at once!