Ami M Email & Phone Number

Worked with Different Approaches like Duration Analysis, Cost Benefit analysis, ROI, Job Shadowing and delivered Business Process Modelling (BPMN) diagrams, current state, future state, business entity diagrams, work flow diagrams, context diagrams and data flow diagrams.Administered Salesforce.com by creating new users, User licensing& giving access to users which involves in various tasks like Roles, Profiles, Field Level Securities, Groups, Queues, Sharing Settings etc.Integrated third party tools with Salesforce such as Pardot, service cloud etc. and installed and implemented third party application like Apttus and used SOQL & SOSL for data manipulation needs of the application using platform database objects.

Bellevue, Wa, Us

Designed and deployed custom tabs, validation rules, workflow rules, custom dashboards, page layouts, portal documents and custom views to assist power users better utilize the Salesforce.com application.Customized Page Layouts for Accounts, Opportunities and Contacts depending upon Users roles and groups. Analyzed the changes performed in CRM application for marketing, sales etc., translated them to business and functional requirements for Sales and Service Clouds in SFDC.Customized application business logic using declarative programming like Formula fields, Validation rules, Workflow rules, Approval process, Record Types, Picklist, Dependent Pick lists, List views.

Toyota City, Aichi Prefecture, Jp

Customized various Salesforce.com Standard Objects Leads, Account, Contact, Opportunity and custom objects. Coordinated with the lead Business Analysts to drive the requirements and change requests in the Salesforce.com CRM customization.Prepared pictorial Use Cases Diagram, Sipoc Diagram, Swim Lane Diagram, and High-level Process flow Diagram using MS Visio and MS Word. In addition, have strong exposure and ability to analyze Activity Diagrams, Sequence Diagrams.

Toyota City, Aichi Prefecture, Jp

Performed configuration like creating Users, Profiles, Roles, Field-level security and sharing rules.Maintained risks and issues register and escalated issues to project manager and/or business stakeholders when required. Developed complex Reports against various standard and custom objects.