▶ Recruited to create an embedded white label payroll service to enable small businesses owners to pay their employees▶ Conducted market research, performed payroll partner analysis and selected underlying wholesale provider▶ Managed, negotiated and executed end-to-end contract and partner agreements▶ Created the NRS Purple Payroll brand, defined retail pricing and spearheaded all marketing efforts including website, sales sheet, printed collateral material, email blasts and direct mail campaigns ▶ Performed user acceptability testing and ensured all white label software bugs were resolved on the payroll administrative portal prior to product launch▶ Trained and managed the payroll sales efforts of a team of direct and indirect B2B sales channels. Performed initial training and ongoing sales reinforcement for distributors, retail account managers and outbound call center agents▶ Created customer onboarding processes and liaised with the payroll implementation, customer support and training teams▶ Managed the group of active customers processing payroll transactions and facilitated commission payments earned by the sales team▶ Represented NRS Purple as the product subject matter expert at channel partner tradeshows and internal and external client meetings▶ Defined strategy and developed roadmap to expand the NRS Purple offering to additional services such as Workers Compensation, 401K Retirement, Health Insurance, High Yield Savings Business Banking and Payroll Debit Pay cards

Goodcopy has been New Haven’s printer for over 50 years. The full-service commercial printer offers graphic design, offset printing, digital printing, variable data printing (VDP), large format printing, bindery, direct mailing, customized web to print portals for online ordering and much more. We are known for delivering an exceptional customer experience and quality materials that make your company look good – because quality, experience, and value matter more than ever in today’s world. As COO, I was responsible for financial oversight, new product development, maximizing operational efficiencies and human resources, as well as supporting sales and account management.Managed a full service commercial printer offering graphic design, offset, digital and large format printing including bindery and direct mailing services, as well as customized online web-to-print portals. Responsible for financial oversight, new product development, marketing, maximizing operational efficiencies and human resources, along with supporting sales and account management.

Vodi, the next generation of messaging and financial mobility, all-in-one mobile application. A smart, fun and rewarding messaging app, available in iOS and Android, that will revolutionize and redefine what it means to connect with loved ones, search, make last minute gift purchases instantly, conveniently recharge prepaid mobiles worldwide, and make international calls from anywhere.What’s even more interesting is that Vodi rewards it’s users for using the services – kind of like a “cashback reward”. Users can use the rewards to redeem many great services in Vodi. Download Vodi today and see how cool it is to talk to friends and family while at the same time enjoy the many great convenient services Vodi has to offer.VP, Strategic Partnerships - Vodi App (www.vodi.io)▶ Developed strategic alliances with angels, venture capitalists, and private investor groups interested in investing in a communications and fintech start-up.▶ Managed partner broker network of affiliates who market and distribute the Vodi app to their vast database of users, customers, and subscribers.▶ Consulted Vodi senior management team on product management, business development, financial analysis and budgeting issues.

▶ Directed the planning, forecasting, and production of signature products for a successful telecom corporation. Managed the full life cycle of product development and launch timeline, including workflow organization as well as liaising with commercial business unit stakeholders and the technical development team. Collaborated with the CTO, engineers, and cross-functional teams following agile development methodology. ▶ Defined and executed the product roadmap during the launch of a new consumer mobile calling app in the App Store and on GooglePlay - achieved 50, 000 downloads in the first year.▶ Drove consumer retention and loyalty through monthly bonus promotions and direct-to-consumer monthly mobile marketing campaigns using SMS notifications.▶ Implemented a residual commission model enabling traditional distributors of pre-paid calling cards to use physical phonecards as stored value payment vouchers, addressing the consumer need for a cash-based rechargeable funding method.▶ Redeveloped the B2B retailer partner web portals for the DollarPhone Pinless flagship and Tu-Pinless international calling and pre-paid mobile services, adding account management functionality while improving user friendliness.▶ Collaborated with the Product Marketing Department on advertising campaigns, overall product design, collateral materials, and edited copy. Conveyed technical features in easy-to-understand terms from an end-user perspective.▶ Successfully managed the user acceptance testing (UAT) process and identified, prioritized, and resolved critical bugs.▶ Researched and analyzed performance metrics and reported findings to the president and senior leadership, and provided recommendations on areas needing improvement.▶ Served as a subject matter expert, representing company at corporate events, industry conferences and presentations.

Products and Services Managed:- DollarPhone Mobile App for iPhone and Android- DollarPhone Pinless (Flagship international calling service)- Tu-Pinless (Univision branded Latino calling service)- Foneworldwide.com (Private label partner brand from the UK)- Retailer Web Portal Management- Jingo Mobile App for iPhone and Android- Traditional Phone Cards and Rechargeable Calling Cards- International Prepaid Gift Cards and Mobile Top-Up service

▶ Hired to manage the existing calling card product portfolio and to create and expand new product lines. Directed the customer user experience of all calling card product lines, with a collective annual revenue of $500M. Created new products and services to support the telecom agent and distributor network needs.▶ Managed the life cycle of IDT international calling cards. Products included popular flagship Boss, Playball, La Leyenda and Feliz brands, and hundreds of additional varieties.▶ Transformed the industry by creating and launching the BOSS Revolution Pinless calling service targeting mobile phone users. Cultivated and grew a profitable revenue stream of $60M+ per month and reached over 4 Million active users. -->Product evangelist and go-to person for early stages of product life cycle. -->Managed the end-to-end user acceptance testing (UAT) and extended the successful service offering to mobile phone iPhone and Android app users. Identified, prioritized and resolved all critical and blocking bugs.-->Served as the in-house interactive voice response (IVR) platform expert. Spearheaded the translation of IVR prompts and user call flows into UK English, Spanish, Haitian Creole, Chinese Mandarin and Cantonese.-->Enhanced service offerings by creating the Call-Me feature, enabling friends and family from overseas to dial a local number and automatically connect to a user located in the US. ▶ Contributed to customer retention and brand loyalty. Conceived and implemented a strategy to convert single-use disposable customers into long term recharging customers, which resulted in a $150M increase annually. ▶ Supervised and mentored 4 product managers. Refined team talent using performance metrics, goal-based evaluations, and team incentives. ▶ Recognized by senior executives as 1 of the 3 founding fathers and major influencers of the successful flagship BOSS Revolution product.Product Websites include:bossrevolution.comuniontelecard.com

▶ Successfully managed core consumer services. VoIP products included Net2Phone Direct, PennyTalk pre-paid rechargeable calling cards, UTA disposable (VoIP) phone cards and CommCenter and WebPhone PC-to-Phone dialer applications. ▶ Developed new product class-5 calling features for dialer applications, including call waiting, multi-line conference calling, and enhanced voicemail. Implemented direct inward dialing (DID) with find me/follow me functionality. ▶ Directly maintained P and L for over 30% of company total revenue-$25M annually. ▶ Reported on key performance indicators (KPIs) and performed ongoing analysis of the business metrics on a weekly, monthly, and quarterly basis.Product Websites include:pennytalk.comnet2phone.comwebphone.com

▶ Oversaw the operations for all direct-to-consumer and reseller channel distributed calling cards, including completing annual forecasting budget and overseeing team composed of 3 professionals. ▶ Delivered product line valued at $18M in annual revenue. Created and launched the PennyTalk calling card product and managed full product lifecycle from development through maturity. ▶ Assisted in the VoIP platform integration, which prepared PennyTalk for its launch into major big box retailers such as Walgreens, 7-Eleven, Rite Aid, CVS, and Costco. ▶ Assisted marketing team with design and copy-editing of print ads and targeted direct-to-consumer television and radio. ▶ Managed existing Net2Phone Direct product line to ensure profitability, and made retail pricing decisions for Net2Phone Direct and PennyTalk.

▶Recruited as an expatriate, and relocated to the UK corporate office to spearhead the development of the European calling card business segment. Acknowledged as the resident subject matter expert. ▶ Shared knowledge base and successful experiences of the existing US business model with the goal of recreating and expanding abroad. ▶ Traveled locally and internationally and leveraged strong interpersonal skills to drive initiatives and collaborate with a broad range of culturally diverse clients and business partners.

▶ Managed full scope of product development and sales for IDT Telecom International Callback division.▶ Conceived and managed the development of DebiTalk, a pre-paid international Callback product. Grew the product line from conception, establishing a sustainable profitable revenue of $25M annually in only 2 years. ▶ Served as the primary contact and Account Manager for new and existing international reseller agents throughout Europe, the Middle-East, Africa, and Asia. Cultivated profitable relationships and identified new business opportunities. ▶ Represented the company at global trade conferences, such as the International Telecommunication Union (ITU) in Switzerland and South Africa.

▶ Onboarded to oversee the Credit and Collections department for the IDT Telecom International Callback division.▶ Collected more than $15M annually from channel partners and international reseller agents located abroad. ▶ Established credit terms using letters of credit (LOCs) and other international wire transfer payment tools.