- Handle complaint from Layer 1 team, Layer 2 team, Management level and from Sosial Media/online media- Verify for suspicious account or transaction- Identify and assess customers’ needs to achieve satisfaction- Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution- Keep records of customer interactions, process customer accounts and file documents- Weekly reporting

- Handle complaints customer from L1 team, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution- Identify and assess customers’ needs to achieve satisfaction- Provide information to customers by verifying understanding by request and offering assistance- Keep records of customer interactions, process customer accounts and file documents

- Manage incoming calls, email and live chat from customer- Identify and assess customers’ needs to achieve satisfaction- Provide information to customers by verifying understanding by request and offering assistance- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to L2 Team to ensure resolution- Keep records of customer interactions, process customer accounts and file documents

- Weekly and Monthly reporting- Organize team schedules- Manage CRM system- Handle enquiries from customer, by email, telp, or live chat - Handle complaint from customer - Verify for suspicious orders - Processing customer orders from purchase to delivery - Verify invoice from suplier